Experience

Alliant Technologies, LLC

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Control Panel Wireman

  • Oct 2018 - Present

  Fabricate and wire electrical panels used to control machinery, equipment, and/or systems following blueprints and wiring schematics. Fabricate and wire electrical panels used to control machinery, equipment, and/or systems following blueprints and wiring schematics.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Tech Support

  • Jul 2017 - Present

  Tech Support - Internet and Phone Tech Support - Internet and Phone



Humana

• United States
• Insurance
• 700 & Above Employee

• Agent Support - Human ASU

  • Jun 2017 - Aug 2017

  Respond to agent issues while complying with all regulatory requirements concerning; licensing, contractings, lines of authority, and certifications in order to offer Humans's medicare products to our growing senior population. These health products and wellness services incorporate an integrated approach to lifelong well-being. Respond to agent issues while complying with all regulatory requirements concerning; licensing, contractings, lines of authority, and certifications in order to offer Humans's medicare products to our growing senior population. These health products and wellness services incorporate an integrated approach to lifelong well-being.



West IP Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Tier I - Technical Support Specialist (Client Engineer 1 - VOC)

  • May 2015 - Jul 2015

  Resigned due to unforeseen medical issues. Configure and modify client user builds for cloud-based VOIP services ( Unified Communications). These responsibilities were located in West IP's Voice Operations Center (VOC). Responsible for providing Tier I support to clients related to issues with assigned business unit products and services; answer incoming client calls involving questions or issues; document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures; provide constant communication to clients on any/all outstanding issues; resolve problems within the scope of responsibility, escalating to appropriate departmental staff any issues that may adversely impact client; contact common carrier and work with them to resolve issues determined to be in their area of responsibility, acting as a liaison between them and the client; update information on trouble tickets as necessary, and close out trouble tickets when clients' issues have been resolved. Show less



Papa Johns

• United States
• Restaurants
• 700 & Above Employee

• Tier II - System Support Specialist (Help Desk) & Connectivity Analyst (Telecom)

  • 2007 - 2014

  Identified and resolved Point of Sale related issues ( Remote Support & Troubleshooting): Provided support and guidance to our tier one system analysts concerning hardware, software, application, connectivity, and procedural issues. Created training manuals and provided one-on-one training. Collaborated with software developers, QA analysts, deployment, and management to identify coding and database issues. Collaborated with outside Network Operations Center (NOC-Megapath) and telecom vendors to identify and resolve high-speed connectivity issues. Familiar with Unix/Linux, Postgresql, VPN connections, Routers, hubs, back-office applications, Microsoft Office Suite, and CRM ticketing software. Show less

• Tier I - Senior Systems Analyst - Remote Help Desk

  • 2003 - 2007

  Provided Tier one support to 2800 + Papa John’s restaurants. Handled between 45 -105 calls/shift with a 96% first call resolution rate. Provided procedural and technical training to associate analysts. Consistently met or exceeded SLA standards.

• Project Coordinator (Deployment; IS department; temp position)

  • 2003 - 2003

  Project Coordinator (Deployment; IS department; 6 month temporary position) Responsible for testing, scheduling, deploying, and tracking software packages for domestic and international restaurants. Collaborated with QA, Help Desk, and other departments; before, during, and after software deployments. Received praise from management for successfully meeting deadline with upgrading all POS systems in preparation for live online ordering and credit card processing

• Computer Operator (Data Center; IS department)

  • 2001 - 2003

  Responsible for monitoring of enterprise network while maintaining printers and TSM backup systems. When appropriate, escalated issues in a timely manner to tech specialists. Implemented and distributed detailed reporting to department managers using Microsoft Office suite. Worked both day and night shifts.

• Tier I - Systems Analyst - Help Desk

  • 1998 - 2001

  Provided Tier one support to 2,000 + Papa John’s restaurants. Handled between 45 -105 calls/shift with a 96% first call resolution rate. Provided procedural and technical training to associate analysts. Consistently met or exceeded SLA standards. Provided training for marketing team members and incoming software developers (1999-2000) on the functionality and use of the point of sale system.



PAPA JOHNS PIZZA

• United States
• 1 - 100 Employee

• General Manager

  • 1997 - 1998

  Responsible for hiring and training new team members, implementing safety conducts for delivery drivers, and managing costs. Developed team members to work to their full potential in fast paced yet fun working environment. Built and enhanced profits by building a workable relationship with other local businesses as well as the community. Maintained and control inventories making sure that the quality of the product and service is at par with the company’s operating standards. Raised revenue from 11K to 16K per week in less than a year after taking over as GM. Also managed several restaurants within the franchise demographics so that Co-GM's could have a day off during the week. Show less



Papa John's International + Innovative Data Systems

• Palm Bay, Fl. + Irvine, Ca.

• Installer/Trainer (Ops-Field)

  • 1995 - 1997

  Installed POS systems and network cabling for over 100 Papa John’s restaurants. Provided four day training sessions to owners and operators. Provided training and certifications for entry level installers. Named ‘Top Installer’ by Papa John’s equipment coordinator and franchise owners. Installed POS systems and network cabling for over 100 Papa John’s restaurants. Provided four day training sessions to owners and operators. Provided training and certifications for entry level installers. Named ‘Top Installer’ by Papa John’s equipment coordinator and franchise owners.



Papa Johns

• United States
• Restaurants
• 700 & Above Employee

• Manager Designate

  • 1995 - 1995

  Brand Development Brand Development



Stark Truss, Rockledge, Fl.

• Rockledge, Fl.

• Special Products and Roof Truss Sawyer

  • 1994 - 1995

  Responsibilities included the set up, operation, and maintaining web and cord saws for building roof and floor trusses. Other responsibilities included; Operating various wood cutting machines and presses for the pre-fab manufacturing process within the special products division. A high degree of accuracy was required to perform well in these areas. Responsibilities included the set up, operation, and maintaining web and cord saws for building roof and floor trusses. Other responsibilities included; Operating various wood cutting machines and presses for the pre-fab manufacturing process within the special products division. A high degree of accuracy was required to perform well in these areas.



Services of Professionals

• West Palm Beach Florida ( Everglades and Lake Okeechobee)

• Electronic Service Technician

  • Dec 1993 - Jun 1994

  Project halted by the federal government and the south Fl. water management district. Primary: Installed electronic equipment and lightning ground rods in preparation for the "Everglades Project". installed transducers and related electronic/electrical devices to measure the flow of water between canals so that biologists could better understand the impact of pesticides to the ecosystem. Secondary: Operate a speed boat on the waters of Lake Okeechobee. Download all critical weather station data stored on 4 weather station platforms located on and around the lake. This position required the ability to operate a speed boat and docking it next to the weather stations during 15-20 knot winds coming out of the east. The position also required the ability to climb onto and up a narrow platform in order to connect and download stored weather data. Calibrated and maintained weather measuring and metering devices. Show less



Maintenance Tech. - 'B' Mechanic

• Titusville, Fl

• Brevard County Housing Authority -- 'B' Mechanic

  • Sep 1993 - Dec 1993

  Resigned position - found another job that aligned more with my recent education/training. Maintenance Primary: Plumbing, electrical, HVAC, painting, replace and maintain appliances. Secondary: Performed preventative maintenance at the water/sewage treatment plant. Resigned position - found another job that aligned more with my recent education/training. Maintenance Primary: Plumbing, electrical, HVAC, painting, replace and maintain appliances. Secondary: Performed preventative maintenance at the water/sewage treatment plant.



Domtar Gypsum

• Camden. NJ

• Production Lead, QA tech, Maintenance Mechanic 'B'

  • 1985 - 1992

  Career change after spinal cord surgery. Went back to school before the career change. Manufactured gypsum board. ('Wet End' Lead) - 4 years QA Technician - 1 year Maintenance Mechanic - *2 years * Attended Vo-Tech night school for 2 years. Certifications: Commercial Wiring, Gas&Arc Welding, Machine Shop Trades. Certified Forklift Operator - Received this certification while serving in the military (Navy) - Aviation Ammunition(Ordnance) Handling. Show less



Hydro Nuclear

• Hope Creek, P.E.CO.

• Radiation Tech

  • 1985 - 1985

  Monitored radiation levels. Contained and eliminated radiation isotopes that exceeded federally regulated levels. Monitored radiation levels. Contained and eliminated radiation isotopes that exceeded federally regulated levels.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Ordnanceman - Secret Clearance (PRP)

  • Jan 1982 - Dec 1984

  Aircraft armament (weapons) specialists in charge of storing, servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft. F-4 Phantom weapons systems training at Millington, TN. Additional Duties: Nuclear Reactor Response Team (Security) Weapons Elevator Operator and Maintenance Division Damage Control Magazine Watch Forklift Operator for Munitions Early Entry Program: Jan 1982 Basic Training: Great Lakes - March/June 1982 - Div. 063 "A" School: July/September 1982 - Aviation Ordnance Show less



Express Marine Inc.

• Maritime Transportation
• 1 - 100 Employee

• Deck Hand & Hazardous Materials Handler.

  • 1980 - 1981

  Part Time-- while attending high school. Assisted in the maintenance and up-keep of tug boats, barges, and salvage equipment. Contained Delaware River spills when necessary. Disposed of hazardous materials located at Norfolk naval station, Virginia-- during summer break '81' Part Time-- while attending high school. Assisted in the maintenance and up-keep of tug boats, barges, and salvage equipment. Contained Delaware River spills when necessary. Disposed of hazardous materials located at Norfolk naval station, Virginia-- during summer break '81'