Experience

Gatan Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Director, Customer Support, Service, Applications

  • Sep 2010 - Present

• Product Manager

  • Feb 2005 - Sep 2010

  Manage all responsibilities for marketing Gatan Digital Imaging products. Have a leading role in developing the strategic vision for the Company for Digital Imaging products through market research, customer interaction, and product management. Responsible for acquiring direct input from customers on the desired outcomes of performing TEM imaging jobs and identify business growth opportunities. Helped in growing the Digital Imaging product line and maintain its profitability by providing expert recommendations on the market and customers' needs to the product development team. Helped achieve company revenue growth goals by providing continuous technical and application support to customers and Gatan sales.Responsibilities:- maintain and update digital imaging roadmap- actively participate in maintaining Product line GM and profitability-recommend new initiatives for promoting imaging products-submit marketing requirement specifications for new products- manage product life cycle (PLC) for imaging products-attend scientific conferences to gather information on new trends and requirements-Organize and conduct demonstrations/workshops/seminars to promote imaging product line-work with OEM's to promote product line-manage Company website for imaging products Show less



KLA

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Tech Support Manager

  • Jan 2002 - Jan 2005

  Managed the worldwide Tech Support team for Metrology Division. Assisted in establishing a Customer Support center located in Livermore CA for 1st line remote support engineers located in the call facility. Responsible for maintaining and approving Certification program for all service and tech support engineers. Helped deploy Service Engineering Requirements protocol for all new products released which defined built-in diagnostics that could be remotely monitored. Helped define a new Service offering for remote customer support via "eDiags" iDM platform. Deployed beta testing at Seagate Ireland and USA by setting up remote servers on customer site that could be monitored and remotely assisted from Livermore, CA. Assisted in upgrade of over 250 CDSEMs for new NT platform program for worldwide customers. Trained regional tech support engineers on NT system via Service Training center in Livermore CA and onsite worldwide. Worked on Global Services project plan to re-examine and assess field replaceable units and determine the proper assignment of assembly parts to cut costs and waste of inventory worldwide. Acted as worldwide liason for Service issues and new product installs for eCD platform. Show less

• NPI engineer

  • Aug 1999 - Jan 2002

  New product introduction engineer for Worldwide Service Organization (WSO). Responsible for driving all issues within WSO at KLA for PLC projects involving Metrology Division and their product line (CDSEM's). Helped deploy PLC process within the Division and served on the PLC team to use it in any new product introductions. Liason between Service, Engineering, Sales, Software and Manufacturing for CD Metrology product line.Helped drive the upgrade project for conversion of Mac platform to NT platform.Involved in the introduction of new ECD-1, ECD-2 productsTrained all Service and Tech Support Engineers on new product changes and implemented training changes within WSO.Participated in special Customer Satisfaction team that helped VIP customers with deployment of Division's new Continuing Improvement Program. Worked on a specialized team improving quality and reliability for Service at Texas Instruments in Dallas, AMD in Germany, Seagate Ireland and Micron (Boise and Avezzano). Show less



Nissei Sangyo America (Hitachi)

• Gaithersburg, MD

• TEM Product Mgr

  • Jan 1988 - Jun 1999

  Applications Manager for Transmission Electron Microscopy facility in Gaithersburg, MD location. Responsible for demonstrating, assisting customers for application support, Sales support and maintaining demonstration lab for East and West coast operations. Helped develop networking infrastructure for improved operations. Became Assistant East Coast EM Manager responsible for office operations and supporting Sales for quotation and bids. Conducted periodic workshop programs in SEM and TEM to support Sales team and customer education. Responsible for coordinating trade show meetings and assisting in booth display design for yearly EM meeting. Managed marketing for TEM product line in U.S. Show less



University of Alabama at Birmingham

• Higher Education
• 700 & Above Employee

• EM Core Facility Director

  • Sep 1985 - Jan 1988

  Directed operation of EM Core Facility for Dept of Anatomy, Cell Biology, Cystic Fibrosis Center, under direction Dr. B.R.Brinkley. Assisted faculty and visiting researchers for all EM projects via our core facility. Directed operation of EM Core Facility for Dept of Anatomy, Cell Biology, Cystic Fibrosis Center, under direction Dr. B.R.Brinkley. Assisted faculty and visiting researchers for all EM projects via our core facility.



Baylor College of Medicine

• United States
• Higher Education
• 700 & Above Employee

• Director Electron Microscopy Lab

  • May 1982 - Aug 1985

  Supervised EM facility for BCM at Texas Medical Center for the Dept of Cell Biology. Supported faculty and researchers in all aspects of microscopy (Light, EM). Under direction of Dr. B.R. Brinkley Supervised EM facility for BCM at Texas Medical Center for the Dept of Cell Biology. Supported faculty and researchers in all aspects of microscopy (Light, EM). Under direction of Dr. B.R. Brinkley



Central Michigan University

• United States
• Higher Education
• 700 & Above Employee

• EM Technician-Instructor

  • Jul 1979 - Jun 1982

  Maintain SEM/TEM facility for EM course. Taught SEM course for Dept of Biology Maintain SEM/TEM facility for EM course. Taught SEM course for Dept of Biology