Sales Operations Associate

• Jul 2019 - Present

Operations Analyst

• May 2011 - May 2019

• Led projects with internal teams from scoping, testing, and Production roll-out that has led to operational improvements and efficiencies. • Key member of the Salesforce Administration team with a particular focus on Salesforce implementation for our IS releases and Sales operational processes • Effective error handling and resolution for failed e-Commerce and Salesforce orders working with cross functional teams: Sales, Finance, and Customer Service. • Key contributor in migration from several business systems to Salesforce.com • Pro-actively identify and resolve data problems, prioritize tasks, and request data governance assistance with new and/or unusual data problems. Assist with creating sales processes and implementing SFDC best practices Develop and maintain reporting using both Microsoft SQL Server Management Studio and Excel formulas (v-lookups, pivot tables, and graphs) • Build reports and dashboards for Sales staff for on-going and ad hoc analysis of pipeline, sales, and marketing metrics Strong analytical, communication and leadership skills, and the capacity to bridge between business teams and technical teams due to a deep understanding of business and technical intricacies. Primarily responsible for data integrity of division's CRM and supporting systems, monitoring and maintaining data quality, and assisting in the creation and maintenance of key reports, also provided analytical support and ad hoc reporting as needed. Develop relationships with domestic and international users to understand business challenges and needs. Show less

Program Design Analyst

• Apr 2004 - Feb 2009

• Key player in strategic system enhancement projects, required to comfortably communicate with the different worldwide stakeholder communities, cross-functional team members and executive management. • Support projects from start to finish, complying with internal Software Development Life Cycle (SDLC) for significant e-Commerce and SAP projects. • Troubleshoot day-to-day production business operations function problems for business system applications and technologies. • Support the implementation of Agile development methodology for the software project work. • Develop and define system change requirements and act as a liaison between development teams and business communities to understand technical and business process impacts. • Create “As is” and “To be” process flows using Visio and Websphere Business Modeler. • Create training presentation and led training sessions for Worldwide user community. • Develop test matrix to create a test plan for SAP and Web application enhancements. • Test e2e system applications to ensure Software code change is working as expected. Show less

Reseller Account Representative

• Mar 1996 - Feb 2004

• Managed and developed Software vendor relationship working alongside of Sales. • Actively resolved problem order issues with customers and Channel Partners so that revenue could be recognized in a timely manner. • Acted as the primary liaison to channel partners, customers, and Sales for Maintenance renewal management for software licensing program. • Utilized Brio to create Sales Management reporting to track various aspects of the sales activity. • Ran and reviewed various SAP business control reports to support management teams and Business Analyst. Identified errors and developed communications and action plans with processes owners to ensure the timely resolution of business issues. • Led cross functional team testing SAP end to end process flow resulting in SAP upgrade being delivered and released on time contributing to the success of the system enhancements working as expected in the production environment. Show less