Experience

OPTiMO Information Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Department Manager, Business Analysis

  • Dec 2017 - Present

• Business Analyst / Scrum Master / Project Manager

  • Nov 2013 - Present

  Lead the development of the US Postal Service’s “My USPS” (my.usps.com) fully responsive web application - one of the the Postmaster General’s top infrastructure investments, offering real-time delivery notifications to over 670,000 users, growing by 30,000 users per week.- Direct and lead development team from project initiation through delivery of final product.- Elicit product requirements, research product solutions, define product architecture and create product documents, charts, workflows, technical specifications, and presentations.- Drive User Interface (UI) and User Experience (UX) design.- Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.- Educate/reinforce scrum methodology and agile framework to team members and key stakeholders.- Define test scripts and manage test team to deliver quality products.- Manage release activities between development, middleware, database, network and OS teams.- Diagnose and troubleshoot system issues and document help desk tickets/resolutions.- Work closely with project owner in backlog management and continuous delivery of features.



Team Analysis

• United States
• Financial Services

• Sr. Information Systems Manager / Analyst

  • 2006 - 2013

  Designed and coordinated software development for NASA's NETS-XPRESS budget management system, US Navy's CTC Configuration Management System, DOE's Environmental Cost Analysis System (ECAS), and the IDEAL (web-based) cost modeling system, including over 300 parametric cost models for NASA & US Navy. Managed full Software Development Life-Cycle (SDLC) following both waterfall and agile methods. Defined requirements, functional specifications, use/test cases, and wireframes. Managed development, UX design, testing, and provided software documentation and training. Responsible for system change and control management functions following accepted SDLC processes, ensuring system uptime to required thresholds, and ensuring system security to agency standards. Designed for and managed user-system interaction considering both business and user needs at each stage of the software development life-cycle. Used design, analysis, and measurement techniques (including user scenarios, interviews, testing, and wireframing) to capture and guide user behavior. Researched UX design techniques to engineer time for user-system interactions (real and perceived). Ongoing communication with clients to identify needs and opportunities to implement solutions, increase customer satisfaction, and develop client relationships. Managed contract scope, goals, and schedule. Responsible for all deliverables, subcontractor management, financial reporting and invoicing, and staff management. Develop project estimates and proposals. Identify potential risks, and develop contingency plans. Conduct project post mortems and lesson's learned.

• Systems / Cost Analyst

  • 1999 - 2006

  Supported development of over 300 parametric cost models for NASA & US Navy. Including model verification, validation, configuration management, XML integration, documentation, and training. Performed initial verification of RACER Deactivation and Decommissioning (D&D) models. Authored the System Guidelines for Integrating Multiple Estimating Methodologies for AACE International. Supported publication of the Parametric Cost Modeling Manual, the Standard Practice for Building Integrated Cost Estimating Relationship (ICER)-Based Costs Models, and the Standard Practice for Building Parametric Design-Based Costs Models.