Experience

techdash telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Program Manager

  • Jul 2020 - Present

  • Responsible for program managing a specific project end-to-end for all Service Line (Specialty Services, Customer Premise Equipment, Network Build and Mod, DAS Repair) milestones to ensure all the customer’s critical dates are met. • Work effectively across all Service Lines and all levels of management within Goodman in order to accomplish goals. • Develop best practices and tools to improve efficiency & effectiveness of project. • Define project scope, schedule, cost, resources, quality, and deliverables in collaboration with customers and Goodman management. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Draft and submit budget proposals and recommend subsequent budget changes where necessary. • Where required, negotiate with other department managers for the acquisition of required personnel from within the company. • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle. • Set and continually manage project expectations with team members and other stakeholders. • Delegate tasks and responsibilities to appropriate personnel. • Identify and resolve issues and conflicts within the project team. • Plan and schedule project timelines and milestones using appropriate tools. • Track project milestones and deliverables. • Develop and deliver progress reports, proposals, requirements documentation, and presentations. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans. • Define project success criteria and disseminate them to involved parties throughout project life cycle. • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. Show less



Goodman Solutions

• United States
• Consumer Services
• 700 & Above Employee

• Manager I Customer Program

  • May 2019 - Jul 2020

  • Responsible for program managing a specific project end-to-end for all Service Line (Specialty Services, Customer Premise Equipment, Network Build and Mod, DAS Repair) milestones to ensure all the customer’s critical dates are met.• Work effectively across all Service Lines and all levels of management within Goodman in order to accomplish goals.• Develop best practices and tools to improve efficiency & effectiveness of project.• Define project scope, schedule, cost, resources, quality, and deliverables in collaboration with customers and Goodman management.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Draft and submit budget proposals and recommend subsequent budget changes where necessary.• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle.• Set and continually manage project expectations with team members and other stakeholders.• Delegate tasks and responsibilities to appropriate personnel.• Identify and resolve issues and conflicts within the project team.• Plan and schedule project timelines and milestones using appropriate tools.• Track project milestones and deliverables.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Define project success criteria and disseminate them to involved parties throughout project life cycle.• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. Show less

• Project Manager III - Specialty Services and Customer Premise Equipment

  • Feb 2017 - Jul 2020

  Manager for Cell Site Specialty Services and CPE Service Assurance and Delivery Deployment.Manage all vendors for Specialty Services. This includes all vendors for both tower work, civil work and DAS systems. Manage the schedule for vendors and internal technicians to ensure all dispatched tickets are managed to meet customer SLA's. Review closeout packages and financials for accuracy and authorize payments. Work with sourcing to identify new vendor term's and pricing. Negotiate with the customer on pricing models to meet the current needs of the business and ensure that we retain a strong P&L balance sheet. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• National Sourcing-Vendor Manager/Engineer III

  • Nov 2013 - Oct 2016

  Managed the daily coordination of vendors for Ericsson CSM. This included Site maintenance, metrics visibility and analyses for trending spend rates, type of maintenance tasks being completed, and managing the overall maintenance budget. Routinely communicated with FSO managers on status of projects, resolving maintenance issues and identifying opportunities to improve processes. Managed and participated in the support of disaster recovery efforts. Supported CNS customer escalations and ensured vendor support was provided and met customer SLA’s. SME on portable generator maintenance and deployment, responsible for all yearly DOT and license renewals with third party vendor. Handled all refueling and preventative maintenance for national COW deployments. Show less

• Field Technician II - Project Team Leader

  • Sep 2009 - Nov 2013

  Ensured all on-going projects were on track for completion. Followed up with all technicians and contractors on a daily basis on any outstanding issues. Escalated all unresolved issues to local manager. Maintained all field radio transmission and general Cell Site Equipment for the LTE/CDMA, Wi-Max and iDen Network. Worked across multiple carrier networks and equipment. Performed optimization and drive testing to make sure network is at peak performance. Performed a key role in network transformation of carrier laptops to Ericsson Services laptops. Migrated all technicians over to new laptop and trained them on Citrix environment. Charged with setting up and training new hires and contractors into the network to make sure they had the skills that were needed to perform their job duties. WFM Super User. Manged daily dispatch of tickets to FSO Technicians and contractors. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Field Technician II

  • Oct 2007 - Sep 2009

  Maintained, and optimized CDMA and iDen network. Performed modifications and configurations for growth to cell sites. Installed and test equipment at sites. Performed 911 testing, Performed test on antennas systems. Repaired any issues inside shelter related to the antennas systems, coaxial cables, LNAs and associated hardware. Installed and maintain Microwave systems. Performed RF drive testing to ensure that the network was properly optimized to meet or exceed blocked and dropped calls standards. Recommended strategies to improve blocked and drop calls. Monitored and responded daily to network issues. Implemented corrective action in a timely manner. Troubleshot system problems such as handoff failure, failed originations, frequency-related issues. Troubleshot and tested T1 from smartjack to network. Maintain and troubleshot unlicensed Microwave hops. Troubleshot and resolved customer complaints. Designed and installed BDAs for customers that had bad coverage inside buildings for better coverage inside. Investigated and closed out daily trouble ticket. Tracked down causes of RF interference. Performed tasks on the computer level for tracking inventory for all sites. Used various test equipment for example, Antrisu, Motorola 2660 RF spectrum analyzer, Agilant, Micron battery tester, and Techtronix. As part of initial build out of the network, performed installations required testing on new sites. Attended all-hand meetings and tracked progress of new build and handled issues with contactors and vendors. Worked closely with construction managers during site builds and site modifications. Researched and troubleshot customer complaints. Troubleshot AC and DC power systems. Monitored compound to insure that the grounds, tower, and area within compound were safe and kept up to spec. Performed other ad-hoc duties as needed for quality or repair issues. Show less

• Sr. Switch Technician

  • Nov 1997 - Sep 2007