Bill Hackett

Supervisor of Field Technical Training at FP Mailing Solutions USA
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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5.0

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Steve Hug

Bill is simply one of the finest individuals I've had the privileged of working with. He has wonderful communication and technical skills with great attention to detail.

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Credentials

  • TechSmith Camtasia 2020 Explorer
    TechSmith Corporation
    Jul, 2020
    - Oct, 2024

Experience

  • FP Mailing Solutions USA
    • United States
    • Retail Office Equipment
    • 100 - 200 Employee
    • Supervisor of Field Technical Training
      • Sep 2020 - Present

    • OEM Field Technical Instructor
      • Nov 2017 - Present

      Assist with the design, delivery and continuous improvement of Technical training programs. Provides technical training and phone support to dealers. Certify new and existing dealers and dealer technicians by performing technical training on FP’s mailing equipment full product line including software.

  • All Copy Products
    • United States
    • Retail Office Equipment
    • 200 - 300 Employee
    • Arizona Field Service Manager
      • Mar 2015 - Nov 2017

      I am responsible for effectively staffing, training, preparing and equipping field technicians to service on-site office equipment, as well as ensure our customer service is the best.

    • Arizona Service Manager
      • Apr 2012 - Apr 2015

      Managed all aspects of the Arizona Service Department

    • Field Team Manager
      • Jun 2006 - Apr 2012

      Develop, train, and monitor field service technicians, field and resolve customer service complaints.

  • Inotec GmbH
    • Germany
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Field Service Technician
      • Jan 2004 - Jun 2006

      Field service of on-site customer equipment, maintain a car stock with 100% accuracy. Field service of on-site customer equipment, maintain a car stock with 100% accuracy.

  • Finzer Business Systems of Colorado
    • Greater Denver Area
    • Field Service Technician
      • Nov 1989 - Oct 2003

      Field service of onsite customer equipment, and maintain a carstock inventory with 100% accuracy. Field service of onsite customer equipment, and maintain a carstock inventory with 100% accuracy.

Education

  • ITT Technical Institute-Aurora
    Associates in Electronics Engineering Technology, Electronics
    1987 - 1989
  • Tactical Data Communications Central
    Hardware Specific Communications and Computer use, maintenance and repair
    1987 - 1987
  • Marine Corps Basic Electronics School
    Electronics
    1986 - 1986

Community

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