Experience

Roses Brands

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Director, Food Safety / Quality Assurance

  • Jul 2020 - May 2022

  Canajoharie, NY Multi-certified food products professional directing the efforts of the Food Safety and Quality Assurance Group in achieving and maintaining the Company's compliance with HACCP, GMP, SQF, FDA, USDA, and FSMA standards to ensure that the products reaching our customers are safe to consume and are impressive in their packaging, appearance, aroma, and flavor. *Liaise with local and Federal Representatives (FDA) regarding Food Safety elements *Direct Food Safety / Quality Assurance… Show more Multi-certified food products professional directing the efforts of the Food Safety and Quality Assurance Group in achieving and maintaining the Company's compliance with HACCP, GMP, SQF, FDA, USDA, and FSMA standards to ensure that the products reaching our customers are safe to consume and are impressive in their packaging, appearance, aroma, and flavor. *Liaise with local and Federal Representatives (FDA) regarding Food Safety elements *Direct Food Safety / Quality Assurance personnel *Direct Food Safety / Quality Assurance activities (Pre-requisite, Lab, Sampling) *Conduct verification and validation exercises of Fluid-fill operations (low viscosity / high temperature) *Conduct verification and validation of high temperature Sugar Syrup operations *Specialist in liaising with Government auditors (FDA, USDA, NY Ag & Markets) before, during, and after unannounced audits of the production facility *Developing the Food Safety program to satisfy current industry standards (SQF) *Liaise with Religious leaders in adhering to specific requirements (Kosher) Show less



All Seasonings Ingredients, Inc.

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Director, Food Safety and Quality Assurance

  • May 2018 - Jun 2020

  Oneida, NY Multi-credentialed food products professional directing the efforts of the Food Safety and Quality Assurance Group in achieving and maintaining the Company's compliance with HACCP, GMP, SQF, FDA, and FSMA standards to ensure that the domestic and foreign-sourced spices reaching our customers are safe to consume and are impressive in packaging, appearance, aroma, and flavor. *Specialist in liaising with Government auditors (FDA, USDA, NY Ag & Markets) before, during, and after unannounced… Show more Multi-credentialed food products professional directing the efforts of the Food Safety and Quality Assurance Group in achieving and maintaining the Company's compliance with HACCP, GMP, SQF, FDA, and FSMA standards to ensure that the domestic and foreign-sourced spices reaching our customers are safe to consume and are impressive in packaging, appearance, aroma, and flavor. *Specialist in liaising with Government auditors (FDA, USDA, NY Ag & Markets) before, during, and after unannounced audits of the production facility *Developing the Food Safety program to satisfy current industry standards (SQF) *Liaise with Religious leaders in adhering to specific requirements (Kosher) Show less



Southern Tier Pet Nutrition

• Manager, Food Safety, Quality Assurance, Sanitation Compliance

  • Jul 2017 - May 2018

  Sherburne, NY Provide leadership to the team of quality professionals ensuring that all products are produced according to customer expectations and federal requirements Manage product evaluation program of all food items to ensure specification compliance Liaise with Federal Agency, State, Local, and customer representatives in addressing and resolving issues and concerns Author, implement, and maintain product quality control and food safety standards for all food… Show more Provide leadership to the team of quality professionals ensuring that all products are produced according to customer expectations and federal requirements Manage product evaluation program of all food items to ensure specification compliance Liaise with Federal Agency, State, Local, and customer representatives in addressing and resolving issues and concerns Author, implement, and maintain product quality control and food safety standards for all food specifications Support supplier qualification and approval programs including supplier facility audits and program audits (HACCP, FSMA, Recall, SSOP, GMP, PCQI) Manage the Environmental Safety and Health initiatives in driving lost and non-lost time incidents toward zero. Show less



Delft Blue

• Manager of Quality Assurance

  • Mar 2016 - Jul 2017

  Utica, NY Provide leadership to the team of quality professionals ensuring that all products are produced according to customer expectations Manage product evaluation program of all food items to ensure specification compliance Author, implement, and maintain quality control and food safety standards for all food specifications Support supplier qualification and approval programs including supplier facility audits and program audits (HACCP, SQF, Recall, SSOP, GMP, Water… Show more Provide leadership to the team of quality professionals ensuring that all products are produced according to customer expectations Manage product evaluation program of all food items to ensure specification compliance Author, implement, and maintain quality control and food safety standards for all food specifications Support supplier qualification and approval programs including supplier facility audits and program audits (HACCP, SQF, Recall, SSOP, GMP, Water Testing) Manage the Environmental Safety and Health initiatives in driving lost and non-lost time incidents toward zero. Show less



Chemtrade

• Canada
• Chemical Manufacturing
• 700 & Above Employee

• Quality Assurance Manager

  • Jun 2013 - Mar 2016

  Syracuse, New York Area • Manage the company's local ISO 9001:2008 QMS at a 24x7x365 food additives manufacturing facility (including GMP and HACCP and EH&S) • Audit the Plant and associated warehouse structures for GMP and HACCP compliance • Direct the Plan’s efforts to achieve FSSC 22000 compliance • Manage the review of incoming raw materials through the manufacturing process to delivery at the customers' sites • Manage P&L for departmental functions • Train and develop subordinate members of the… Show more • Manage the company's local ISO 9001:2008 QMS at a 24x7x365 food additives manufacturing facility (including GMP and HACCP and EH&S) • Audit the Plant and associated warehouse structures for GMP and HACCP compliance • Direct the Plan’s efforts to achieve FSSC 22000 compliance • Manage the review of incoming raw materials through the manufacturing process to delivery at the customers' sites • Manage P&L for departmental functions • Train and develop subordinate members of the Quality Group • Supervise Analytical Chemists / QA Associates in full-service lab • Address and resolve customer~quality-related issues • Direct the investigation and review of safety-related incidents (Near-Miss / OSHA) • Maintain updated information with SAP as it applies to quality-related issues or queries • Schedule / attend regular / need-based meetings of Plant Management and key customers • Lead resolution of customer / product-related issues • Develop / modify SOPs based on reviews of efficiencies in manufacturing • Audit internal SOPs on a regular schedule and develop corrective actions / preventive actions (CAPAs) based on any findings • Adhere to and refine Chemtrade Environmental, Safety & Health (ES&H) policies and procedures. Show less



Burrows Paper Corporation

• Packaging and Containers Manufacturing
• 100 - 200 Employee

• Quality Assurance Manager

  • Jan 2012 - May 2013

  Lyonsdale, NY • Manage the company's local ISO 9001:2008 QMS at a 24x7x365 specialty paper manufacturing facility (including GMP and HACCP) • Audit the Mill and associated warehouse structures for GMP and HACCP compliance • Audit the Mill for EH&S compliance and potential hazards • Manage the review of incoming raw materials through the paper making process to delivery at the customers'​ sites • "Independent"​ member of Mill Management (not directly involved with production scheduling, delivery… Show more • Manage the company's local ISO 9001:2008 QMS at a 24x7x365 specialty paper manufacturing facility (including GMP and HACCP) • Audit the Mill and associated warehouse structures for GMP and HACCP compliance • Audit the Mill for EH&S compliance and potential hazards • Manage the review of incoming raw materials through the paper making process to delivery at the customers'​ sites • "Independent"​ member of Mill Management (not directly involved with production scheduling, delivery schedules, etc.) • Act as liaison with customers in resolving complaints / disposition of credit • Manage supplier quality chain • Develop / modify SOPs based on reviews of efficiencies in manufacturing • Audit internal SOPs on a regular schedule and develop corrective actions / preventive actions (CAPAs) based on any findings • Direct implementation of CAPAs and determine their efficacy • Act as liaison with external auditing organizations during semi-annual surveillance audits • Direct implementation of changes noted in the surveillance audit findings • Investigate internal / external complaints • Manage local database of product complaints / findings / CAPAs • Prepare and present monthly reports derived from the "complaint" database • Schedule / attend regular / need-based meetings of Mill Management and key customers • Maintain updated information with SAP as it applies to quality-related issues or queries Show less



NCI Information Systems, Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Program Manager / Quality Assurance Manager

  • Aug 2008 - Jan 2012

  Rome, NY • Provide day-to-day operational guidance for a 65 person staff on an AFRL T&M IT support contract • Develop, through meetings with the shareholders, the technical and business aspects of projects, including risks and rewards, and establish the statement of work (SOW) • Direct the successful performance of multiple cross-functional IT disciplines ranging from the backbone architecture through the user interfaces, with particular emphasis on Information Assurance, Network Security… Show more • Provide day-to-day operational guidance for a 65 person staff on an AFRL T&M IT support contract • Develop, through meetings with the shareholders, the technical and business aspects of projects, including risks and rewards, and establish the statement of work (SOW) • Direct the successful performance of multiple cross-functional IT disciplines ranging from the backbone architecture through the user interfaces, with particular emphasis on Information Assurance, Network Security (patching, remediation, intrusion prevention/ detection) and Customer / Product Support • Communicate the shareholders requirements to the R&D, programming, and testing staff • Direct client support and service component of the contract SOW • Direct the steps of the projects and ensure their on-time and on-point conclusions per the shareholders expectations (via POA&Ms) • Formally advise shareholders of the progress via meeting schedules published in the SOW • Direct internal audits as part of the Company’s corporate-wide ISO 9001:2008 Certification DoD Secret Clearance Show less



Konica Minolta Medical Imaging

• Senior Product Support Specialist

  • Aug 2002 - Dec 2005

  • Primary customer contact with medical imaging professionals related to conventional x-ray film, quality, and FDA issues • Internal point of contact regarding HIPAA-related matters • Supervised a staff of professional / technical professionals in dealing with user-related issues hardware, software, networking, and consumables • Wrote product technical documentation and edited revisions as necessary • Audited a cross-functional sampling of departments within the… Show more • Primary customer contact with medical imaging professionals related to conventional x-ray film, quality, and FDA issues • Internal point of contact regarding HIPAA-related matters • Supervised a staff of professional / technical professionals in dealing with user-related issues hardware, software, networking, and consumables • Wrote product technical documentation and edited revisions as necessary • Audited a cross-functional sampling of departments within the QMS • Investigate and disseminate product / performance quality issues • Write and present technical enrichment programs to internal and external customers • Generated failure matrices for international reporting Show less



PhotoAlley.com

• Product Technical Support & Customer Care Manager

  • 1999 - 2002

  • Directed the performance of a 30+/- staff of in-bound / out-bound phone support personnel • Reviewed performance and develop improvements for phone support personnel • Managed the primary consumer / company interactions (e-mail, phone, US mail) • Managed quality programs related to customer service processes • Managed and reported metrics derived from consumer / company interactions to other company officers • Acted as a liaison to call center personnel and… Show more • Directed the performance of a 30+/- staff of in-bound / out-bound phone support personnel • Reviewed performance and develop improvements for phone support personnel • Managed the primary consumer / company interactions (e-mail, phone, US mail) • Managed quality programs related to customer service processes • Managed and reported metrics derived from consumer / company interactions to other company officers • Acted as a liaison to call center personnel and key warehouse management • Designed and presented training programs to key personnel related to products • Write and provide leadership on controlled documentation and work procedures Show less



AGFA HealthCare

• Belgium
• Hospitals and Health Care
• 700 & Above Employee

• National Technical Manager

  • 1987 - 1999

  • Supervised a staff of technical professionals in dealing with user-related issues hardware, software, consumables • Internal point of contact regarding HIPAA-related matters • Consulted with customers / Installation Personnel regarding networking digital imaging systems • Managed technicians in supporting Company equipment at clinical sites (installation, break-fix) • Developed product failure reporting methodology adopted by the Company • Wrote procedures for ISO… Show more • Supervised a staff of technical professionals in dealing with user-related issues hardware, software, consumables • Internal point of contact regarding HIPAA-related matters • Consulted with customers / Installation Personnel regarding networking digital imaging systems • Managed technicians in supporting Company equipment at clinical sites (installation, break-fix) • Developed product failure reporting methodology adopted by the Company • Wrote procedures for ISO 9001-certified manufacturer • Manage personnel in setting up networking options requested by or recommended to stake holders • Consulted with FDA and OSHA representatives regarding industry-related issues / 510(k) filings • Reviewed and revised ISO procedures as they apply to this function • Directed ISO audits of cross-functional departments within the QMS • Developed “road maps” for networked imaging systems with the medical / business staff • Evaluated and resolved product complaints • Managed analytical lab involving raw materials, intermediate production and finished goods (chemical products and gelatin-based light-sensitive emulsions) • Trained clinical personnel to work with imaging systems regarding utility and quality • Wrote and presented CME-certified technical programs at clinical sites Consulted with NDT Group on image quality matters Show less



AgfaPhoto

• Photography
• 1 - 100 Employee

• Technical Marketing Manager

  • Feb 1987 - Feb 1993

  • Designed marketing programs related to instructional events • Wrote / revised product documentation for internal and external audiences • Directed the design and production of Point-of-Sale (POS) materials • Designed and developed and wrote customer training programs • Coordinated marketing efforts with other product managers for consistency (one vision / one voice) • Conducted field sampling to determine the efficacy of the programs and materials • Developed budgets… Show more • Designed marketing programs related to instructional events • Wrote / revised product documentation for internal and external audiences • Directed the design and production of Point-of-Sale (POS) materials • Designed and developed and wrote customer training programs • Coordinated marketing efforts with other product managers for consistency (one vision / one voice) • Conducted field sampling to determine the efficacy of the programs and materials • Developed budgets related the monthly / quarterly / annual marketing efforts Show less