Experience

CSE (Caliendo-Savio Enterprises, Inc.)

• Account Director

  • Jul 1995 - Present

  - Building and maintaining successful relationships with clients - Partner with Marketing Team to promote CSE's breadth of capabilities to existing and new clients - Manage team of Customer Service Representatives to ensure client needs are being met and a pro-active approach to business is being upheld - Maintain average score of an "A" on client response surveys regarding quality of merchandise, selection of merchandise, timeliness of delivery, customer service and website… Show more - Building and maintaining successful relationships with clients - Partner with Marketing Team to promote CSE's breadth of capabilities to existing and new clients - Manage team of Customer Service Representatives to ensure client needs are being met and a pro-active approach to business is being upheld - Maintain average score of an "A" on client response surveys regarding quality of merchandise, selection of merchandise, timeliness of delivery, customer service and website experience - Program Management: - Online stores - Updating merchandise, keeping it fresh and engaging for customers - SKU analyses - Inventory strategy - Providing the client with measurable cost savings while preserving the integrity of the brand and product - Quoting domestic and overseas items - Overseeing kitting projects - Quarterly Business Reviews - Sourcing: - Bringing creative ideas to clients - Brand specific items - Collaborating with Merchandising Team to find the latest and greatest items in our industry as well as retail brands - Collaborating with Creative Team to take the merchandise to the next level and support the brand with retail-inspired, outside-the-box designs Show less - Building and maintaining successful relationships with clients - Partner with Marketing Team to promote CSE's breadth of capabilities to existing and new clients - Manage team of Customer Service Representatives to ensure client needs are being met and a pro-active approach to business is being upheld - Maintain average score of an "A" on client response surveys regarding quality of merchandise, selection of merchandise, timeliness of delivery, customer service and website… Show more - Building and maintaining successful relationships with clients - Partner with Marketing Team to promote CSE's breadth of capabilities to existing and new clients - Manage team of Customer Service Representatives to ensure client needs are being met and a pro-active approach to business is being upheld - Maintain average score of an "A" on client response surveys regarding quality of merchandise, selection of merchandise, timeliness of delivery, customer service and website experience - Program Management: - Online stores - Updating merchandise, keeping it fresh and engaging for customers - SKU analyses - Inventory strategy - Providing the client with measurable cost savings while preserving the integrity of the brand and product - Quoting domestic and overseas items - Overseeing kitting projects - Quarterly Business Reviews - Sourcing: - Bringing creative ideas to clients - Brand specific items - Collaborating with Merchandising Team to find the latest and greatest items in our industry as well as retail brands - Collaborating with Creative Team to take the merchandise to the next level and support the brand with retail-inspired, outside-the-box designs Show less



Miller Brands

• United States
• Software Development

• Sales Merchandising Supervisor

  • 1981 - 1995

  I began working at Miller Brands in 1995 as a Driver and Salesman, was promoted to a Young Adult Coordinator where I targeted the college-aged market; promoted to On Premise Promotional Department; and then ended my career at Miller as a Sales Merchandising Supplier. I began working at Miller Brands in 1995 as a Driver and Salesman, was promoted to a Young Adult Coordinator where I targeted the college-aged market; promoted to On Premise Promotional Department; and then ended my career at Miller as a Sales Merchandising Supplier.