Experience

Applied Computer Technologies

• Bermuda
• Information Technology & Services
• 1 - 100 Employee

• Senior System Engineer

  • Aug 2021 - Present



Compugen Inc

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Project Planner/Coordinator

  • Oct 2019 - Aug 2021

  Provide support to various Compugen clients across Canada assisting with asset refreshes, both server/endpoint deployments and lease program management. My duties include, build and deploy assets, domain registration and memberships, application installations, and asset maintenance and asset management.

• Project Planner/Coordinator

  • Jul 2018 - Oct 2019

  Provide support to various projects at Cenovus including the Brookfield Place move (~1700 people), Win 10 deployment and hardware refresh (~5000 assets), various acquisition and divestiture activities.

• Executive Support Analyst

  • Sep 2014 - Oct 2019

  Provide white glove support to the Executives and their assistants. Take ownership of all tickets and follow through till resolution. Provide meeting support in the boardroom and various events like the AGM.

• Service Delivery Supervisor

  • Jul 2017 - Jun 2018

  As the supervisor I am responsible for the management, planning and delivery of the on-site support for two service towers, Deskside/IMAC and Meeting Room and Collaboration. Managed nine full time staff and 35 part time/temp staff. Services included technical support, building and deploying computers and hardware, asset management, mobile device management and meeting room technology and support. Provided technical and operational expertise in policies and procedures. Responsible for staffing, hiring, terminations and performance reviews. Transformed the team to be highly successful and ensured the compliance of SLA’s and KPI’s in accordance with our agreement. Show less

• IMAC Coordinator

  • Aug 2016 - Jun 2017

  Took on all the responsibility for office moves, hardware deployments and retrievals, hardware refreshes and management of all part time/temp staff. Coordinated the setup of large events like the Biennial Innovation forum. Coordinated with various teams the move of 500+ people from ConocoPhillips offices into the Cenovus offices in a short timeframe working a lot of overtime afterhours and weekends.

• IMAC Analyst

  • Jan 2016 - Jul 2016

  Handled all requests for hardware, onboarding, offboarding, purchasing, recycling and quotes on the Cenovus account. Setup and deployed hardware for client use. I monitored, tracked and reconciled all hardware assets and kept our asset management system up to date. Worked with Facilities and the move team to perform office moves twice a month afterhours.Repairs of off warranty desktops and laptops.

• IMAC Analyst

  • Aug 2015 - Dec 2015

  Handled all requests for hardware, onboarding, offboarding, purchasing, recycling and quotes on the Cenovus account. Setup and deployed hardware for client use. I monitored, tracked and reconciled all hardware assets and kept our asset management system up to date. Worked with Facilities and the move team to perform office moves twice a month afterhours.Repairs of off warranty desktops and laptops.

• Deskside Support Analyst

  • Sep 2014 - Jul 2015

  Onsite Deskside support on the Cenovus account for the Calgary offices. Responded to various client requests and issues that arose on client computers that were created in ServiceNow by using knowledge base, troubleshooting and analytical thinking. Resolved tickets and documented resolution. Should there have been a gap in the knowledge base I would write up articles that would also assist Tier 1 support to help them in First Call Resolution. Planned and executed by myself a refresh of about 300 computers. Show less

• Service Desk Analyst

  • Oct 2013 - Aug 2014

  Started as a member of the Service Desk team for the Cenovus account. Managed various areas of Tier 1 support including operating system, Microsoft Office, network and oilfield specific application issues as well as any building and office issues, application provisioning, cost approvals and user training all done in adherence to organizational protocols.



ΑΡΙΣΤΟΤΕΛΕΙΟ ΚΟΡΙΝΘΙΑΚΟ ΕΚΠΑΙΔΕΥΤΗΡΙΟ Α.Ε.

• Greece

• System Administrator

  • Dec 2003 - Jun 2013

  Responsible for all IT equipment for the entire schools (Elementary, Junior High and High School) •Contribute to and maintain system standards. •Research and recommend innovative, and where possible automated approaches for system administration tasks. •Get quotes, order and install new hardware. •Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. •Perform regular security monitoring to identify any possible intrusions. •Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. •Asset Management •Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. •Configure / add new services as necessary. •Maintain operational, configuration, or other procedures. •Perform periodic performance reporting to support capacity planning. •Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. •Upkeep website Show less