Bill Deitz
Director of Operations at The Assistance Fund (TAF)- Claim this Profile
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Bio
Jan Wigington
Bill is great leader, always taking time to understand the "why" behind the actions taken, and making recommendations vs. demands. He's extremely people oriented, but also is a highly skilled analyst who always uses the data to support initiatives and requests. In addition, he's a expert strategic thinker, especially in the area or organizational design. Bill is a pleasure to work for and also takes time for fun, even when faced with tremendous challenges. This helps the team be even more productive. It is a true pleasure to work with Bill and I highly recommend him.
Jan Wigington
Bill is great leader, always taking time to understand the "why" behind the actions taken, and making recommendations vs. demands. He's extremely people oriented, but also is a highly skilled analyst who always uses the data to support initiatives and requests. In addition, he's a expert strategic thinker, especially in the area or organizational design. Bill is a pleasure to work for and also takes time for fun, even when faced with tremendous challenges. This helps the team be even more productive. It is a true pleasure to work with Bill and I highly recommend him.
Jan Wigington
Bill is great leader, always taking time to understand the "why" behind the actions taken, and making recommendations vs. demands. He's extremely people oriented, but also is a highly skilled analyst who always uses the data to support initiatives and requests. In addition, he's a expert strategic thinker, especially in the area or organizational design. Bill is a pleasure to work for and also takes time for fun, even when faced with tremendous challenges. This helps the team be even more productive. It is a true pleasure to work with Bill and I highly recommend him.
Jan Wigington
Bill is great leader, always taking time to understand the "why" behind the actions taken, and making recommendations vs. demands. He's extremely people oriented, but also is a highly skilled analyst who always uses the data to support initiatives and requests. In addition, he's a expert strategic thinker, especially in the area or organizational design. Bill is a pleasure to work for and also takes time for fun, even when faced with tremendous challenges. This helps the team be even more productive. It is a true pleasure to work with Bill and I highly recommend him.
Experience
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The Assistance Fund (TAF)
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United States
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Non-profit Organizations
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1 - 100 Employee
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Director of Operations
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Jun 2023 - Present
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Operations Workforce Manager
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Mar 2022 - Jun 2023
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Walt Disney World
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Lake Buena Vista, Florida, United States
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Park Arrival
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May 2021 - Mar 2022
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EBG
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United States
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Internet Marketplace Platforms
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200 - 300 Employee
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Vice President of Operations, Customer Service
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Jun 2018 - Feb 2020
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Director Of Operations, Customer Services
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Nov 2016 - Jun 2018
Entertainment Benefits Group (EBG) is one of the largest privately held travel and entertainment providers in the United States. Primary responsibilities to include:Premium Concierge Services for our Corporate Circle VIP Program and Premium ExperiencesProvide leadership to the Data and Quality Assurance team to ensure Brand integrity, exceptional service and deliveryManage team members to include call center operations, customer care and date specific operations for worldwide ticketing for broadway shows, major theme parks, various entertainment venues, ski resorts and major hotels Provide corporate to corporate ticketing access and technology for companies such as Walt Disney World, Universal Studios, SeaWorld and various other organizationsDouble digit increase in sales with higher conversion rates while improving retention, morale and KPI’s for multiple departmentsFacility and asset maintenanceSenior leadership developmentMaintain internal and external partner relationships to provide seamless experiences Show less
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Guest Experience Manager
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Oct 2015 - Nov 2016
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Sky High Sports
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Houston, Texas Area
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General Manager
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Sep 2013 - Aug 2015
Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities. Develop strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives. Accomplish subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. Coordinate efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff. Build company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices. Maintain quality service by establishing and enforcing organization standards. Contribute to team effort by accomplishing related results as needed. Skills/Qualifications: Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management Show less
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Business Services Consultant
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Oct 2009 - 2013
Property Management, Process Improvement, Team Training and Development, Recruiting, Revenue and Inventory Management, Operations and Sales Consulting Property Management, Process Improvement, Team Training and Development, Recruiting, Revenue and Inventory Management, Operations and Sales Consulting
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Marriott Vacations Worldwide
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United States
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Hospitality
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700 & Above Employee
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Senior Analyst / Member Services Manager
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Dec 2005 - Oct 2009
Responsible for supporting and enabling the Business and Market execution process with a primary focus on optimization of sales and usage inventory for all Marriott Vacation Club International brands. This included data compilation and analysis for all existing reporting and future requests as well as surfacing process improvement recommendations for consideration. Responsible for supporting and enabling the Business and Market execution process with a primary focus on optimization of sales and usage inventory for all Marriott Vacation Club International brands. This included data compilation and analysis for all existing reporting and future requests as well as surfacing process improvement recommendations for consideration.
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The Walt Disney Company
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United States
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Entertainment Providers
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700 & Above Employee
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Signature Event Manager, Labor Analyst, Sports and Operations Guest Service Manager
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Jun 1990 - Sep 2005
Repsonsible for guest service and attractions operations, scheduling, training and development. Labor analysis and workload development. During this time I also had the opportunity to lead signature special events, assist in the opening of new attractions and facilities. Duties included but not limited to Park Duty Manager, Guest Service Manager, Ticketing and Attractions Manager, Labor Maintenance Analyst, Signature Event Manager, Sports and Recreation Manager and emergency management team member. Show less
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Education
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Asheville-Buncombe Technical Community College
Emergency Medical Technology/Technician (EMT Paramedic)
Community
