Experience

Centah Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Resolution Specialist

  • Aug 2019 - Present

  Coordinate with vendors to resolve all account issues and escalate all unresolved issues to management. Monitor all order associate issues and recommend resolution for all call center representatives and perform research on all customer billing issues and facilitate all payment. Resolve all borrower issues within three days and prepare all required documents for resolution and submit same to management. Coordinate with vendors to resolve all account issues and escalate all unresolved issues to management. Monitor all order associate issues and recommend resolution for all call center representatives and perform research on all customer billing issues and facilitate all payment. Resolve all borrower issues within three days and prepare all required documents for resolution and submit same to management.