Experience

ProServ Business Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Support Manager

  • Apr 2018 - Present



Best Seat in the House, Inc.

• Cosby, MO

• Partner/Operations Manager

  • Apr 2007 - Present

  Developing a database program to organize all customer jobs, orders, contracts and payments Website creation and maintenance Employee training Customer relations and complaint resolutions Sales and attending wedding trade shows Developing a database program to organize all customer jobs, orders, contracts and payments Website creation and maintenance Employee training Customer relations and complaint resolutions Sales and attending wedding trade shows



Benton Club of Saint Joseph

• St Joseph, Missouri, United States

• General Manager

  • Oct 2012 - May 2018

  Supervision of all hiring and maintaining proper employee records Responsible for correct billings, payroll and personnel management Supervise the safety and maintenance of the club's facilities In charge of purchasing of goods and materials for the club's most cost effective operation Developed systems to correct inefficiencies and set high standards Setting up budgets for long term goals Interact with members to listen to their ideas, concerns and complaints Supervision of all hiring and maintaining proper employee records Responsible for correct billings, payroll and personnel management Supervise the safety and maintenance of the club's facilities In charge of purchasing of goods and materials for the club's most cost effective operation Developed systems to correct inefficiencies and set high standards Setting up budgets for long term goals Interact with members to listen to their ideas, concerns and complaints



St. Joseph Country Club

• Country Club, MO

• General Manager

  • Oct 2014 - Mar 2016

  Supervision of all hiring and maintaining proper employee records Responsible for correct billings, payroll and personnel management Supervise the safety and maintenance of the club's facilities In charge of purchasing of goods and materials for the club's most cost effective operation Developed systems to correct inefficiencies and set high standards Setting up budgets for long term goals Interact with members to listen to their ideas, concerns and complaints Supervision of all hiring and maintaining proper employee records Responsible for correct billings, payroll and personnel management Supervise the safety and maintenance of the club's facilities In charge of purchasing of goods and materials for the club's most cost effective operation Developed systems to correct inefficiencies and set high standards Setting up budgets for long term goals Interact with members to listen to their ideas, concerns and complaints



BNC Mortgage

• Financial Services
• 1 - 100 Employee

• Account Executive

  • Aug 2004 - Aug 2006

  Managed 50 plus brokers accounts Solicited and added 2 new approved brokers each month Conducted monthly sales presentations Monitored my pipeline daily with my account manager Developed and submitted 3 loan applications daily Responsible for personal production, growth and attaining goals Created a database program to submit and manage loan applications Managed 50 plus brokers accounts Solicited and added 2 new approved brokers each month Conducted monthly sales presentations Monitored my pipeline daily with my account manager Developed and submitted 3 loan applications daily Responsible for personal production, growth and attaining goals Created a database program to submit and manage loan applications



Tinker Tag Agency

• Midwest City, Oklahoma, United States

• Office Manager

  • Jan 1990 - Jan 2004

  Responsible for all of the activities of operating the office daily Hiring, training, and scheduling all employees Opened and closed office daily Responsible for keeping current on all new laws governing the tag office Payroll Customer transactions and resolving customer complaints Setup systems including computers, network systems, security, and employee’s efficiencies Responsible for all of the activities of operating the office daily Hiring, training, and scheduling all employees Opened and closed office daily Responsible for keeping current on all new laws governing the tag office Payroll Customer transactions and resolving customer complaints Setup systems including computers, network systems, security, and employee’s efficiencies