Senior Solution Specialist

• Sep 2019 - Present

Senior Analyst, Managed Services

• Dec 2018 - Aug 2019

Perform advanced troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for complex healthcare system customers Independently fulfill system requests from customers and translate needs into detailed requirement specifications Complete up-to-date and meaningful documentation in ticketing system(s) Lead in-depth analysis of workflow system setup and optimization Identify and propose opportunities for ongoing training and employee engagement within a centralized and remote workforce Show less

Instructional Designer

• Mar 2018 - Dec 2018

Consulted with various business areas on determining learning objectives and appropriate learning strategies to meet their needs Designed multiple eLearning modules including Platform Release Management, Records Management, & Necessary Documentation Served as MC and lead trainer at large manager retreats encouraging participation and increasing learner engagement Facilitated Consulting Services New Hire Orientation & Interaction Sessions Contributed to the rebranding of the L&D team including services provided and strategies for effective learning project management Received the division’s employee recognition award for both Purposeful Execution and Transformational Leadership within first 6 months Show less

Senior Epic Consultant

• Nov 2016 - Feb 2018

eLearning Developer: Spectrum Health - Grand Rapids, MI Instructional Designer: Kishwaukee Hospital - Dekalb, IL eLearning Developer: Spectrum Health - Grand Rapids, MI Instructional Designer: Kishwaukee Hospital - Dekalb, IL

Consultant - Radiant and Cupid Credentialed Trainer

• May 2016 - Oct 2016

Recognized as an effective physician trainer to deliver curriculum including implementation of a new, formalized consult workflow for Imaged Guided Interventional Procedures performed in the Cardiac Cath Lab, Interventional Radiology, and Electrophysiology. Trained all roles within the Cardiology and Radiology departments including schedulers, technologists, nurses, managers and physicians. Mentored principal trainer on training environment build best practices and day-of training strategies to help create efficient and realistic trainee experiences. Show less

Director, Advisor Experience

• Mar 2015 - May 2016

Channeled the voice of the business and its financial advisors in the development of the eBiz Platform roadmap for efficient account opening and client reporting. Prioritized user-requests and vendor-enhancements with an understanding of interrelated complexities. Coordinated with technical partners to identify and resolve data architecture and data integrity issues. Strategized with partners to ensure supporting communication, marketing and training plans aligned with the enhancement roadmap. Had decision authority and ownership of the platform and what it accomplished. Show less

Consultant - Advisor Development at CUNA Mutual Group

• Jan 2013 - Dec 2014

Recognized as a leading software spokesperson & demonstrator to internal audiences, prospective programs, and current clients considering a new vendor conversion. Developed and led classroom training, webinars, and interactive eLearnings on various applications including Salesforce, NetX360, and Investigo. Integrated with project teams on workflow, requirement, and training documentation for continued platform optimization. Recognized as a leading software spokesperson & demonstrator to internal audiences, prospective programs, and current clients considering a new vendor conversion. Developed and led classroom training, webinars, and interactive eLearnings on various applications including Salesforce, NetX360, and Investigo. Integrated with project teams on workflow, requirement, and training documentation for continued platform optimization.

Senior Epic Consultant

• Oct 2011 - Dec 2012

Created curriculum including lesson plans, benchmarks, and review exercises to address varied adult learning styles. Led classroom training for various roles including radiologists, managers, schedulers, technologists, mammography coordinators, and nurses. Scripted, recorded, and produced e-learning modules for distribution through internal LMS and customer intranet. Addressed workflow gaps through the coordination of multiple application teams. Provided technical and end-user support for MyChart, a web-based patient portal. Clients: Maricopa Integrated Health System Resurrection Health Care University of Maryland Medical System "There is absolutely no way that we would even be close to the spot that we are in without having had you come on board and boost us up in the training category but also in the end-user communication side as well." Show less

Corporate Trainer

• Sep 2008 - Apr 2010

Taught Radiant & Cardiant to executives, project managers, PACS administrators, technologists, and other roles. Designed curriculum for internal training sessions as well as "Training Wheels," an all-inclusive training program for a customer's end users. Built Master Patients and Training Environments for ongoing training. Researched, organized, and presented new software enhancements for New Version Training (NVT). Experienced in the following Epic Functionality: Providers, Visit Types, Procedures, Security, Departments, Scheduling Templates, Pools, Supplies, Chart Stations, Questions, Agents, Training Environments, Worklists, SmartTools, Results Routing, Master Patients, Data Courier, Training Wheels, Reporting Workbench "Your likeability is something that most trainers would give anything for. It takes some trainers years to develop what you have naturally." Show less

Oscar Mayer Hotdogger

• Jun 2006 - Jun 2008

Wienermobile Tour: Oscar Mayer Brand Ambassador – selected from over 1,200 applicants to drive a 27 ft. hotdog around 20+ states. Extensively trained in team building, media relations, crisis management, and special event planning. Traveled an average of 500 miles/week on the hotdog highways spreading miles of smiles. Something Big is Coming Tour: Lead presenter in a pre-consumer marketing campaign to introduce Mini Hotdogs and the Mini Wienermobile. Interviewed with Good Morning America, the New York Times, and various other media. Initiated discussion for a travel blog and social media community for campaign follow-thru. Managed travel logistics for semi-truck promotional vehicle and driver. Show less