Bill Baird

Field Engineer at Synoptek
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Contact Information
us****@****om
(386) 825-5501
Location
Wentzville, Missouri, United States, US
Languages
  • English -
  • ASL -
Skills

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Shaun Driscoll

I enjoy working with Bill. He is a great team member and particularly good at improving processes. Bill is also a a good steward of company resources. He would make a great addition to any team.

Joey Brown

It was my pleasure to serve with Bill during our time at Colorado Access. Bill is a strong PC Technician and has experience in both Windows and Mac, which made him a valuable part of our team. He has strong customer service skills and is always willing to support his team mates and co-workers. Outside of his desktop support role, Bill also assisted the systems admins in the Data Center with server maintenance, patching, and Telecommunications duties. Bill showed great flexibility and enthusiasm for whatever needed to be done.

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Credentials

  • ITIL Foundations V3 Certification
    HDI
    Mar, 2011
    - Nov, 2024
  • Video Surveillance
    NICE Systems
    May, 2009
    - Nov, 2024
  • CCure Certification, Access Control
    Softwarehouse
    Aug, 2008
    - Nov, 2024
  • Fiber Optic Design, Installation and Maintenance
    Light Brigade
    Sep, 2018
    - Nov, 2024

Experience

  • Synoptek
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Field Engineer
      • Mar 2021 - Present

      • Combination Field Service/Systems Admin role supporting Radiology Imaging Associates and Invision Sally Jobe • Phone queue support Monday and Friday, field support Tuesday, Wednesday, and Thursday• Provided day to day onsite IT customer service for corporate office and call center in Centennial, CO.• Remote and on-site support for Radiology Imaging equipment and staff IT equipment• Provide training for new hardware and applications rolled out from corporate IT.• Limited mobile device support due to RIA-Synoptek contract.• C-Suite Support for company officers• Exchange Support/Administration

  • Martin Marietta
    • United States
    • Mining
    • 700 & Above Employee
    • Sr Field Services Specialist
      • May 2016 - Oct 2020

      Martin Marietta May 2015 to Oct 2020• Provide day to day IT support for Martin Marietta District Office in Lakewood Colorado.• Remote and on-site support for Aggregate, ReadyMix and Asphalt plants in the Western US.• Minor Sys Admin role to augment Raleigh based Sys Admin team.• Provide training for new hardware and applications rolled out from corporate IT.• Manage minor IT related projects at District Office and remote sites. • Install, repair and terminate Ethernet and Fiberoptic cable.• Mobile device support.• Monitor SolarWinds alerts.• Document sites to ensure standardization with other regions.• Leased equipment deployment, maintenance, return and tracking.• On call for Western United States.

  • DJJ-The David J Joseph Company
    • United States
    • Wholesale Metals and Minerals
    • 400 - 500 Employee
    • IT Support Engineer, Recycling IT Hardware
      • Sep 2014 - Mar 2016

      • Part of a five-person team that supported 100 recycling yards and self service auto parts stores for David J. Joseph Company.• Primary Support for Western United States, secondary support for Eastern sites as needed, traveled 50%• Used SolarWinds to monitor 100 Windows 2008/2012 servers, 1500 cameras, 300 switches, and 30 WiFi Wireless Access Points, 90 Network Attached Storage devices (NAS)• Managed over 500 mobile devices using AirWatch, these included iPhone inventory scanners, customer greeters and iPads using iOS 8.x and 9.x. • Provide technical support for camera systems using Milestone and EyeWitness Surveillance with primarily Axis Cameras. • Maintained interface for scale systems, ATM systems and Radiation detection systems.• Maintained Personal Computers running Windows XP and 7, transactional computers running Microsoft Dynamics POS.• Maintained Windows Server 2008 / 2012 and NAS RAID backups for each site.• Performed Account creation for Active Directory and Microsoft POS• Performed Windows 7 refresh from XP and ESXi upgrade from 5.3 To 5.5• Performed site audits every 90 days with iAuditor to ensure standardization of yard configuration.• Performed site inventory of all DJJ hardware and maintained this inventory in Alloy ITSM.• Support for Nationwide U-PullAndPay car buy Call Center in Denver, Colorado.• Support and installation for Office 365.• Encryption support using BitLocker.• Rebuilt Equipment racks, terminated cables, mounted cameras.• Worked with vendors to setup and configure site upgrades and project rollouts both on site and remotely.• Coordinate activities with corporate technical services staff at Cincinnati central headquarters.• Worked to ensure company wide standardization for infrastructure configurations are adhered to for all IT activities.• Trained colleagues and staff as needed on new equipment and applications such as BOX, iPhone, iPad and general iOS usage.• Imaged PCs using SCCM

  • Colorado Access
    • United States
    • Hospitals and Health Care
    • 400 - 500 Employee
    • PC and Telecommunications Technician
      • Apr 2011 - Jun 2014

      • Support and maintain critical PC applications images and inventory. • Responsible for all aspects of installing PC equipment, evaluating new software, hardware, and techniques; assessing and addressing electrical and environmental issues.• Windows Support for Windows XP, Windows 7, Windows 8, Server 2008, Server 2012• C-Suite Support for company officers. • Account creation for Active Directory, Exchange. • Account creation for ShoreTel (phone switch) accounts. • Support for Open enrollment agent for both ShoreTel phone system and computer system.• Support for Call Center hardware and software.• Mobile Device support for iOS, Android, iPhones and iPads.• Mobile Device support for Touchdown for iOS and Android• Pushed applications and updates using Dell KACE to desktop and laptops.• Remote support for all company devices using Bomgar.• Primary support for over 120 remote long term care agents entailing VPN, wireless connectivity issues, mobile device support and FaxCore faxing application. • Assisted with Server 2008, Server 2012 patching until an automated process could be put in place. • Encryption support using BitLocker, trucrypyt and FileVault (Mac). • Application support for MSOffice suite, internal DBs and Faxing using FaxCore. • Develop documentation for installation, support and end user orientation. • Performed site inventory of all company hardware and maintained this inventory in SharePoint• Trained end users on HIPAA and PHI best practices• Vendor liaison for Altruista support, addressed issues with application rollout for defining scope of support, SLAs, escalation path and communication improvements leading to a 30% drop in help desk calls.• Primary MacBook Pro, iMac and iOS support.• Trained my replacement from outsourcing vendor Cognizant to lessen the impact on our users.

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technician, Holiday Desktop Support (Contract)
      • Aug 2010 - Feb 2011

      • Setup, configured, deployed and supported 200 plus PC’s for supervisory staff that supported agents working from their homes. • Account creation for Active Directory, Exchange Communicator accounts for each support staff• Provided remote support over 200 for agents using VNC, RDC or walking the agent through screens until they had network connectivity. • Processed trouble incidents using Service Desk, attended and administered conference bridges to resolve issues with supervisory staff and agents taking customer service calls. Supported HP, Dell, Lenovo, Apple and IBM workstations.• Develop documentation for installation, support and end user orientation. • Streamlined the burning of ISO’s of Linux images to send to agents and expressed shipped an average of 100 CDs daily.• maged PCs using SCCM

    • Senior Technical Support NOC Supporting the 2010 Census (Contract)
      • Nov 2009 - Aug 2010

      • Handled inbound calls or email, logged tickets, use knowledge base to resolve incidents, escalate issues as necessary.• Administered conference bridges during outages, documented progress of resolution and results of test fixes. • Coordinate with various application vendors and support teams for change management issues and break fixes.• Monitor incidents and requests to ensure SLA’s are met for internal and external customers.• Coordinated and monitored nightly systems maintenance, file transfers and health checks.• Monitor Census network using Business Activity Monitoring (BAM)• SME for various applications within network operations.• Develop documentation for installation, support and end user orientation. • Our team achieved 99.999% calls answered SLA and a 100% account management SLA during the 2010 Census.

  • Forge Technology Inc
    • Field Service Lead
      • Jan 2007 - Nov 2009

      • Installed, configured and maintained a variety of networked Access and Video Surveillance systems.• Documented installations and provided training for customers, vendors and team members.• Built and tested all security applications to work on Virtual Machines VMWare Fusion and Parallels. • Integrated Intercom, Access and Video Surveillance systems into facility’s physical security system.• Work with departments to configure clearances appropriate for each area.• Used TeamViewer for remote support.• Performed periodic maintenance on all systems and day to day support for all systems.

  • Pan Am Flight Academy
    • United States
    • Airlines and Aviation
    • 1 - 100 Employee
    • IT Support
      • Feb 2006 - Jan 2007

      • Configured, installed and administered computer systems for two flight school’s sales offices until the company’s out of state IT staff could assume responsibility for the sites.• Ensure backup and data recovery processes are in place and tested for all systems.• Day to day support and training for all users and systems.• Used Virtual Machines to add flexibility for workstations. • Configured, installed and administered computer systems for two flight school’s sales offices until the company’s out of state IT staff could assume responsibility for the sites.• Ensure backup and data recovery processes are in place and tested for all systems.• Day to day support and training for all users and systems.• Used Virtual Machines to add flexibility for workstations.

  • United Airlines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Distributed Systems Analyst - Denver
      • Jun 1997 - Feb 2006

      • First, and second level support for network and PC hardware, software, and applications.• Denver point person for project to convert company to Microsoft Exchange web mail.• Work with departments and vendors on projects such as moves and upgrades• Support VPN installs and troubleshooting • Verify network and workstation security, virus and spyware protection are current • Ensure backup and data recovery processes are in place and tested for Netware and NT Servers• Part of a two person 24x7x365 on call rotation• Day to day support for Novell Netware servers.• Day to day support of Windows NT, XP and 98 Desktop Software.• Trained my replacement from outsourcing vendor EDS to lessen the impact on our user community.

    • Distributed Systems Analyst - Chicago
      • Nov 1995 - Jun 1997

      • Provided second level support for all of United and partner carriers computer operations on a 24 X 7 basis• Extensive remote support for United employees world wide using several remote access programs • UNIX support for United Airlines Flight Operations Center. • Maintained and tested company’s Emergency Operation Center.• Installed and configured software on computers and peripherals.• General support for a variety of operating systems including DOS, Windows, Novell, NT & HP-UX 9.X• Troubleshoot LAN, WAN, FDDI, IP & IPX issues in conjunction with our network.• Part of a six person 24x7x365 on call rotation

    • Computer Technician
      • Jan 1986 - Nov 1995

      • Traveled daily to Midwestern airports operated by United Airlines, partner United Express carriers and travel agents to install and maintain hardware and software.• Worked with Users, Sales, Training, Network, Database, Contractors and the United Help Desk to ensure upgrades and relocations went smoothly and quickly.• Worked with several transition projects including Denver’s International Airport and United’s Acquisition of Pan-Am’s operations in London and South America.

  • United States Air Force
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Missile Systems Analyst
      • Jan 1981 - Jan 1985

      • Field dispatching Electromechanical Team Chief for the Minuteman II Nuclear Weapon System. • Supervised teams from two to ten personal in the troubleshooting and repair of Minuteman II Ballistic Missile Sites• Responsible for maintaining a wide range of systems such as Access & Security Systems, Missile & Electronics and Site Command & Control Systems• Squadron Achieved ‘Best in SAC’ award for record setting Missile Alert Rate of 98%• Master Technician. • Top Secret security clearance.

Education

  • Community College of the Air Force
    1980 - 1981

Community

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