Experience

Barnes-Jewish West County Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Nursing House Supervisor: PRN

  • Jun 2018 - Present

  St. Louis City County, Missouri, United States I concurrently hold this role to provide on-site support during off-hours, acting as the go-to-person for clinical professionals, safety compliance, and administration concerns. Selected achievements: ---Showcase mentoring and coaching style, ensuring continual training of employees to create a motivated environment and improved patient satisfaction ratings. ---Lead 30+ professionals and 50+ patient cases, remaining on-call for multifaceted patient needs and expectations.



Myia Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Clinical and Operations Services

  • Apr 2022 - Oct 2023

  I demonstrated achievements year over year in the areas of client management, product development, and system implementations since beginning at Myia Health, leading to subsequent promotional opportunities to the executive level. I have facilitated all facets of product development and sales process including traveling to clients’ sites, coordinating product trials, and partnering with QA. Selected achievements: ---Successfully spearheaded the implementation and migration of systems… Show more I demonstrated achievements year over year in the areas of client management, product development, and system implementations since beginning at Myia Health, leading to subsequent promotional opportunities to the executive level. I have facilitated all facets of product development and sales process including traveling to clients’ sites, coordinating product trials, and partnering with QA. Selected achievements: ---Successfully spearheaded the implementation and migration of systems for Mercy Virtual to Myia Health platforms. ---Identified operational roadblocks throughout product development and account management operations, overcoming challenges of organizational structure to successfully build client base.

• Interim - Product Management Lead/Owner

  • Apr 2022 - Jun 2022

• Senior Manager, Product Delivery and Training

  • Nov 2021 - Apr 2022

• Senior Customer Success Manager

  • Apr 2020 - Nov 2021



Relias

• United States
• E-Learning Providers
• 700 & Above Employee

• Manager of Client Success

  • Jun 2019 - Apr 2020

  I progressed from individual contributor to leadership role, taking on a 10-person team charged with managing $15M in ARR and approximately 200 clients. I also handled a varied client base including three large-scale health systems, rural access facilities, Mideast reseller entity, insurance payors, and U.S. military personnel. Selected achievements: ---Presented prospective clients with product portfolio, displaying significance of staying HIPAA compliant, decreasing expenses, and… Show more I progressed from individual contributor to leadership role, taking on a 10-person team charged with managing $15M in ARR and approximately 200 clients. I also handled a varied client base including three large-scale health systems, rural access facilities, Mideast reseller entity, insurance payors, and U.S. military personnel. Selected achievements: ---Presented prospective clients with product portfolio, displaying significance of staying HIPAA compliant, decreasing expenses, and reducing overall risk through the company’s innovative learning and management solutions. ---Pioneered legacy migrations and expanded client base, maximizing growth prospects within the acute care industry.

• Client Success Manager

  • May 2018 - Jun 2019

  I maintained accountability for an estimated $4M in ARR, efficiently facilitating client development and management processes, resulting in rapid advancement opportunity. Selected achievements: ---Renewed 100% of contracts, resulting in rapid progression to supervisor role. ---Fostered strategic partnerships with three of the top ten high-value accounts companywide, representing at least $1M in ARR each and guided successful renewals.



Missouri Baptist Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Nurse Manger of Float Pool & Central Staffing

  • Dec 2016 - May 2018

  Greater St. Louis Area Part of the nursing leadership team in the Nursing Resource Department. Directly responsible for Nursing Management of the Float Pool which consists of 45 RNs and 20PCTs. Lead daily house staffing operations with assistance of reporting Staffing Supervisor. This includes placement and pulling of staff across adult acute/critical beds (300+), ED, procedure units, outpatient services and women's and infants. Collaborate daily with interoffice partners including Patient Placement Manager, Patient… Show more Part of the nursing leadership team in the Nursing Resource Department. Directly responsible for Nursing Management of the Float Pool which consists of 45 RNs and 20PCTs. Lead daily house staffing operations with assistance of reporting Staffing Supervisor. This includes placement and pulling of staff across adult acute/critical beds (300+), ED, procedure units, outpatient services and women's and infants. Collaborate daily with interoffice partners including Patient Placement Manager, Patient Placement Specialists and House Supervisors. Directly lead agency staff within department and act as central contact for agency support throughout hospital. Central clinical contact and ownership of the Vocera communication device which consists of approx 850 devices , thousands of users in over 60 different departments. Operational leader of Chief Nursing Officer's frontline employee engagement program. Operational owner for the Resource Nurse program established to support new GNs on night shift. Numerous other clinical and operational ownership items that live in the Nursing Resource Department.

• Nursing Recruitment and Retention Coordinator; ANM Nursing Resource Office

  • Jan 2016 - Dec 2016

  Greater St. Louis Area New position created by MoBap to ensure the organization is keeping and obtaining the top nursing talent in the St. Louis area. Many hats worn while coordinating efforts between nursing staff, administration, HR, training, unit management and nursing schools.

• Registered Nurse

  • Jan 2014 - Jan 2016

  Intensive Care Unit RN, BSN, MBA: ICU Nurse Perform all nursing aspects of patient care in the critical care setting. Maintain focus on patient centered care with continual assessment and monitoring. Use good judgement and critical thinking regarding patient interventions and timely completion of physician orders. All while promoting patient advocacy and supporting families’ needs.



ZOLL Medical Corporation

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Patient Service Representative

  • May 2015 - Jun 2016

  Greater St. Louis Area Part-Time; contract position. Health professional with patient care and teaching experience. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Responsibilities: -Manage equipment & garment… Show more Part-Time; contract position. Health professional with patient care and teaching experience. A typical LifeVest patient is in the hospital awaiting discharge, and the PSR sets up the equipment and trains the patient and caregivers on the LifeVest. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Responsibilities: -Manage equipment & garment inventory -Contact caregivers and family to schedule fittings -Available, willing and able to conduct evening and weekend activities -Willing to travel to patient’s homes for fittings or follow up visits -Program equipment according to the prescribing physician’s orders -Measure the patient and determine correct garment size -Train the patient & other caregivers in the use of the LifeVest Show less



Jeffco Trucking

• United States
• Transportation/Trucking/Railroad

• Freight Brokerage & Warehouse Manager

  • Sep 2008 - Dec 2012

  St. Louis, MO Lead sales initiatives for third-party warehousing facility including identification, qualifying and closing of all leads. Negotiate, close, process and report on all brokerage freight moves. Assist and support logistical sales proposals for over-the-road freight service. Ensure quality execution of all daily opertaions in warehouse including coordination with multiple international customers and their customers.



The Buckle, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Manager & District Recruiter

  • Aug 2006 - Aug 2008

  Sales leader in all aspects including education of sales presentation, assistance in closing sales, product educator, service promotion, scheduling, training, building life long relationships with all customers, all in order to meet sales goals and create a memorable experience for the shopper. For recruitment purposes, created and maintained relationships with departments and professors at universities and attended career fairs, hosted job shadows, performed mock interviews. Outside recruiting… Show more Sales leader in all aspects including education of sales presentation, assistance in closing sales, product educator, service promotion, scheduling, training, building life long relationships with all customers, all in order to meet sales goals and create a memorable experience for the shopper. For recruitment purposes, created and maintained relationships with departments and professors at universities and attended career fairs, hosted job shadows, performed mock interviews. Outside recruiting efforts included door to door at other retail facilities and maintaining a daily focus in the store. Excelled in turn around situations and assisted with management changes throughout district. Show less



Kenneth Cole Productions

• United States
• Retail Apparel and Fashion
• 400 - 500 Employee

• Assistant Store Manager

  • Jun 2005 - Aug 2006

  The Rockefellar Center store was the flag-ship location for a 100 store retail chain. Perform past/present sales analysis, individual & team goal setting and project planning for each shift. Push management team in reaching daily, monthly and yearly goals. Follow the Manager on Duty program for maximization of every customer’s sales experience, promote efficient use of down time, and maintaining the visual presentation of the product.