Experience

The Headfirst Companies

• United States
• Education Administration Programs
• 1 - 100 Employee

• Vice President, Programs

  • Apr 2021 - Present

  Washington DC



Youth For Understanding USA (YFU)

• Chief Of Staff/Director of Volunteer Programs

  • 2015 - 2020

  Washington D.C. Spearheaded strategic planning, implementation, and executive prioritization of core YFU mission objectives. As part of a four-person executive team I drove strategy development and execution leading organizational transformations across internal structures, recruitment, volunteer processes, operations, information technology, and service focus. • Championed a dynamic customer-focused culture, delivering impactful coaching, mentorship, and leadership across the… Show more Spearheaded strategic planning, implementation, and executive prioritization of core YFU mission objectives. As part of a four-person executive team I drove strategy development and execution leading organizational transformations across internal structures, recruitment, volunteer processes, operations, information technology, and service focus. • Championed a dynamic customer-focused culture, delivering impactful coaching, mentorship, and leadership across the organization. • Steered the organization through a major restructuring, pivoting and updating the roles of ~70% of staff to improve company performance. • Captained the Information Technology Department, governing the budget and a combined workforce of internal staff, external contractors, and third-party vendors. • Headed an end-to-end migration of on-premise phone and IT systems to a cloud-enabled environment. • Cultivated positive, influential global relationships with more than 50 international partners, building trusted connections across stakeholders, the Board of Trustees, and the global community. • Drove programming redevelopments, leading the 12-person Programming Department responsible for a significant portion of the organizational revenue through the recruitment of host families. • Propelled recruitment and training strategy transformations, delivering a significant increase to staffing success and significant improvements to team and staff development, task assignment, and performance. • Built and drove cross-functional teams encompassing Marketing and Communications, New Program Development, and Virtual Student Exchange Departments, unifying diverse groups to achieve a common goal. • Ensured organizational capacity to weather industry shifts, including the COVID-19 pandemic, through personal relationships with remote staff and teams. Show less



National Association of Attorneys General

• United States
• Non-profit Organizations
• 1 - 100 Employee

• NAGTRI Chief Administrator

  • 2010 - 2015

  Washington, District of Columbia, United States At the helm of impactful National Attorneys General Training and Research Institute (NAGTRI) strategy, I drove the programmatic delivery of industry-leading training, continuing education, and other instruction services. • Partnered with the state attorneys general to design and coordinate legal education courses, aligning program developments with key needs and standards. • Governed a diverse, driven program assistant and legal intern team, motivating continuous performance… Show more At the helm of impactful National Attorneys General Training and Research Institute (NAGTRI) strategy, I drove the programmatic delivery of industry-leading training, continuing education, and other instruction services. • Partnered with the state attorneys general to design and coordinate legal education courses, aligning program developments with key needs and standards. • Governed a diverse, driven program assistant and legal intern team, motivating continuous performance enhancement through mentorship. • Drove marketing and promotion operations, designing and maintaining a tailored NAGTRI website, social media presence, and distance learning training materials. • Successfully delivered 74 NAGTRI legal education programs per year, providing essential skills and training for attorneys general staff and establishing the foundation for a still-growing operation. • Propelled training program growth, implementing a 40% trainings increase within a one-year timeframe to meet shifting and expanding needs.

• Association Services Coordinator

  • 2010 - 2010

  Washington, District of Columbia, United States During this time, I coordinated, negotiated, and managed service contracts and internal service developments, governing internal processes and resources to ensure optimal control. • Liaised with external vendors, managing contracts and servicing. • Oversaw and negotiated internal and external conference calling and web conferencing contracts. • Identified staff training needs and opportunities, coordinating training and development programs to upskill staff. •… Show more During this time, I coordinated, negotiated, and managed service contracts and internal service developments, governing internal processes and resources to ensure optimal control. • Liaised with external vendors, managing contracts and servicing. • Oversaw and negotiated internal and external conference calling and web conferencing contracts. • Identified staff training needs and opportunities, coordinating training and development programs to upskill staff. • Developed a comprehensive tracking system to manage the inventory of all office equipment, including all permanently and temporarily issued equipment. • Served as the primary IT point of contact for outsourced services and internal staff issues.

• Assistant to the General Counsel and Congressional Liaison

  • 2008 - 2010

  Washington, District of Columbia, United States In this early role, I provided general support for the General Counsel and Congressional Liaison, coordinating and managing schedules, orchestrating travel, conference calls, and meetings, and drafting communications. • Delivered criminal law expertise in diverse topics. • Drafted correspondence to Congress, coordinating up to 50 digital signatures. • Built an impactful communications strategy, empowering important legislative change in areas including hate crime… Show more In this early role, I provided general support for the General Counsel and Congressional Liaison, coordinating and managing schedules, orchestrating travel, conference calls, and meetings, and drafting communications. • Delivered criminal law expertise in diverse topics. • Drafted correspondence to Congress, coordinating up to 50 digital signatures. • Built an impactful communications strategy, empowering important legislative change in areas including hate crime legislation, intellectual property laws, and restored law enforcement monies.