Experience

Thryv Australia

• Australia
• Software Development
• 100 - 200 Employee

• Head of Billing

  • Jun 2014 - Present

  - In August 2020, I moved in to the role of Head of Billing - leading a team of 5 (and an offshore team) to manage the Thryv Australia Billing Solution (incorporating both internal systems, and integration with Telstra billing systems). - Designer and developer (PL/SQL) of the Billing Reconciliation Engine, calculating and comparing the charges and charge periods between CloudSense and Zuora. Engine includes workflow to flag issues, show trending (new/known/resolved/regressed) and provide clear parameters into charging mismatches that require immediate action (i.e. how much, how long, ongoing cost).- Data Quality Lead on the SDF Program, including drafting the Data Quality strategy for the program. I subsequently established the Data Quality working group – meeting weekly with nominated Domain Stewards (aka SMEs) to triage and discuss remediation options. - BA Stream Lead role on the Data Migration Stream of the Sensis Digital Foundation (SDF) program - the transformation of Sensis from legacy to the cloud (Salesforce, CloudSense, Zuora).- Development of a data quality engine (Oracle PL/SQL) that performed automated (daily) analysis and exported data sets for action. - Design and development of an automated and interactive BI/Dashboard for Project Scope Reporting and Data Quality status (delivered via a Confluence UI + javascript).Note: Following an acquisition by Thryv Inc in March 2021, Sensis changed its name to Thryv Australia



QMV

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Business Analyst

  • May 2013 - Jun 2014

  - Returned to QMV to assist in the implementation (4 months) of the solution I had developed (investigate) into a client site. - Requirements gathering (including workshops and interviews). - Design and prototyping using Expression Blend (XAML).- SQL Server (T-SQL) Development.- Development of business rules against SuperB (Superannuation Administration Platform) and Calibre (Pension Administration Platform), including the transfer of legacy “queries” in to procedural SQL.- Training of client ICT staff in the investigate solution, and support for T-SQL development.- Installation and configuration of JIRA (and Greenhopper/JIRA Agile) for use as the development management platform – and also rolled out to key client SME’s to improve transparency and establish buy-in.- Scrum Master-like role in ensuring the agile processes were followed consistently.



NAB

• Australia
• Banking
• 700 & Above Employee

• Lead Data Analyst

  • Feb 2013 - May 2013

  - Member of the Data Services team delivering support to the NextGen Program.- Coordination of the data analyst team (2 other Data Analysts) on the NextGen Redstar Release 1 Credit stream.- Data mapping of the systems to meet the requirements of RR1 – the coexistence of legacy NAB systems with the Oracle Banking Platform. - Member of the Data Services team delivering support to the NextGen Program.- Coordination of the data analyst team (2 other Data Analysts) on the NextGen Redstar Release 1 Credit stream.- Data mapping of the systems to meet the requirements of RR1 – the coexistence of legacy NAB systems with the Oracle Banking Platform.



QMV

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Business Analyst

  • Jun 2011 - Feb 2013

  - As the inaugural member of the development team, it was my responsibility to define and establish the development processes and framework, and to commence the development of the first tool in the QMV Product suite. - Concept, design and development of the Script Execution Engine (aka ‘investigate’) data integrity tool prototype (ASP.NET, SQL Server). - Client presentations of the prototype, and assistance in the preparation of a response to a Client RFP. - Business Case development and presentation.- Requirements gathering (including workshops and interviews). - Design and prototyping using Expression Blend.- Installation, and limited maintenance, of the company knowledgebase (Confluence).



ANZ

• Australia
• Banking
• 700 & Above Employee

• Senior Business Analyst

  • 2008 - 2011

  - Business analysis and documentation of key project deliverables including, Project Approach and Data Migration BRD.- Design and development of the "MRT" (Migration and Reconciliation Tool) responsible for the migration of data from the source systems (Midanz and Score/Smart/Smooth) to the Finacle Core Banking System. Fully configurable Oracle based script execution engine - with full auditing (pl/sql, vba, iseries), configurable ETL workflow (script execution engine) and auto-reporting. - Conduct on-site (Shanghai x 1, Taiwan x 3) workshops for business requirements related to the data migration. - Implementation of various ad-hoc solutions to meet time critical business requirements such as an iSeries extract and delivery tool (vba, iseries and pl/sql) implemented onsite in Taipei to resolve critical connectivity/performance issue.- Key member of the successful Indonesia Release 3 implementation (fully reconciled migration of Retail Customers and Accounts for Indonesia).- Design and development of reconciliation processes (pl/sql and vba) with reports design for management (% throughput), business (customer/account breakdown) and finance (financials).



Department of Planning and Community Development (DPCD)

• Technical Business Analyst

  • Mar 2005 - Aug 2008

  - Business analysis of development specifications, including the analysis of Use Cases, UI Specifications and UML Object model.- Design and implementation of the business transition process (including the definition of roles/responsibilities, document templates, code-release process and testing framework). - Documentation of key project deliverables including;- Data Migration Plan and Strategy.- Data Mapping Documents.- ELF (ETL Tool) Requirements, Design and Test documents.- Design and development of the ETL Tool, including SQL Server (Stored Procedures), MS Excel (reports generated by VBA) and MS Access (Front End).- Working closely with the software vendor on development activities including 2nd phase ETL tool, documentation deliverables and migration strategy. - Design and development of reconciliation processes (SQL and VBA) to validate migration activities. - (Relief) Project Management for a team of two developers (1 – data analyst, 1 – SQL server developer). - Data collection, including coordination of Business representatives to ensure full data capture.



Department of Justice and Community Safety, Victoria

• Australia
• Government Administration
• 700 & Above Employee

• Team Leader / Analyst Programmer

  • Oct 2003 - Feb 2004

  - Team Leader of Data Conversion and Reporting- Documentation and presentation of Data Interchange Plan to ensure signoff from all business units- Data collection, including the coordination of site representatives to ensure full data capture- Development of Data Interchange Database (MS Access) to support transformation of source data to target model. Features included full audit history, error reporting and count reconciliation.- Modelling, documentation and development of system reporting requirements



Origin Energy

• Australia
• Utilities
• 700 & Above Employee

• Analyst Programmer / Business Analyst

  • Feb 2003 - Sep 2003

  - Design and Implementation of a Client Server Development Environment (including the development of a versioning tool and automated audit history log)- Design and Implementation of Development Methodology (including coding standards, structures and security)- Business Analysis of source system (CCS - SAP) to identify mapping and transformation requirements.- Collate requirements and produce design documentation at both a high level and a technical level.- Analysis, Specification and Development of all Transformation and Load scripts in VBA (embedded VB in MS Excel)- Provide technical advice and assistance to other developers during development- Development of structures to support migration reconciliation, including automated checkpoints, and End-to-End Reconciliation Balancing reports. - Post Migration support of Gentrack Production



Innovation Group

• Project Manager

  • Oct 2000 - Jul 2002

  - Negotiation and preparation of Statement of Work contracts. - The project management of client specific, and internal development projects, including the management of diverse skill and experience ranges, in order to satisfy the project deliverables and milestones. - The development and management of project plans that accurately reflect the timing and effort associated with the project. This may include sub-projects and the integration with projects outside the Project Manager’s direct control.- Facilitation and Lead of Workshops to document Business Requirements and ensure input of all relevant business units- Conduct regular project status meetings and provide status reports regularly.- Completion of project-end reports including reporting on individual staff members’ contribution.- Ensure that a high level of customer satisfaction is maintained and a high rating received during the formal customer survey.

• Analyst Programmer / Technical Architect

  • Sep 1998 - Oct 2000

  - Analysis and design of Client specific development- Consult, support and advise clients on HUON architecture- Collate client requirements and produce design documentation at both a high level and a technical level.- Develop and maintain various aspects of the HUON solution- Represent HUON at client sites in the implementation of various projects- Maintain effective relationships with clients and internal personnel - Provide technical advice and assistance to resources including graduates- Assist senior management in the recruitment and selection of candidates including senior analyst/programmers and recent graduates. - Assist with various aspects of induction for new staff, as required.