Experience

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• North Macedonia
• Telecommunications
• 1 - 100 Employee

• Senior Proposition Specialist for Post-paid

  • Dec 2013 - Present

  - Product & Proposition management;- Developing retail pricing, promotions and offers for consumer postpaid segment;- Participate in the development of product and pricing strategies of the segment- Coordinates and prepares feasibility of the project realization (description of Technical Requirement and financial analysis) and a detailed timelines of activities (project plan)- Leading cross functional teams to ensure successful implementation and launch- Prepare business cases for all propositions- Analyses of existing and potential product and service offers for different customer segments- Preparation of standard and ad-hoc reports and presentations Show less

• Retention Specialist

  • Mar 2008 - Dec 2013

  - Organize sales and retention campaigns across segments and channels. - Financial evaluation of all campaigns including outcomes, contribution margins and success rates- Development of strategic retention offers- Perform various segment analyses to provide insights of segment’s performance, customer usage behaviour, preferences and identify adequate offers for targeting. - Forecast and monitor the key performance metrics: Segment Revenues, RPC, Retention Budget (SRC), retention rates, churn rate- Partner with DWH team in order to prepare ad-hoc and regular reports; Show less

• Major Account Coordinator

  • Jan 2006 - Mar 2008

  - Managing the segment of Small business clients and coordinating the work of more than 24 regional representatives/shop managers in the segment (target setting, budgeting and performance monitor)- Achieving sales objectives by proactively initiating contact with customers, renewing of existing customer services and seeking new business opportunities.

• Sales Assistant

  • Feb 2004 - Jan 2006