Experience

Axis Recruiting Solutions, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter ll

  • Mar 2022 - Present



Centauri Health Solutions, Inc

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Team Lead

  • Oct 2021 - Feb 2022

  - Established guidelines and set standards for the position. - Coached team on how to meet Key Performance Metrics (KPMs) - Held weekly huddles and bi-weekly connections to provide feedback and assist in personal development. - Handled the queue for the BackEnd department watching extended breaks, lunch, tech issues and meeting times. - Interview and hire new associates for the case management role. - Ran hourly reports on call abandonment rate and calls taken to keep track of the queue and sent out reports to the department. - Worked closely with Dayforce, Microsoft teams and Excel. Show less



CyraCom Language Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Interpreter Supervisor

  • Mar 2018 - Sep 2021

  Monitor calls and provide daily feedback/coaching to interpreters; always striving to identify areas of opportunity and motivate interpreters to do their best.- Run reports to evaluate daily attendance, analyze trends and identify areas of opportunity.- Work closely with Excel, Word, Outlook, Paycom service.- Provide leadership and support for interpreters in order to assist in their development and continue to improve their performance.- Assist operations by providing accurate and complete, meaning for meaning interpretation as needed.- To ensure privacy regulations according to CyraCom standards and HIPPA are being followed.- Recruit and train current interpreters with potential to become certified/qualified coaches.- Conduct new hire orientation. A�rm new hires obtain full grasp of CyraCom Standards of Conduct and become familiar with internal systems. Show less

• Spanish Interpreter

  • Jan 2013 - Mar 2018

  - Provided meaning for meaning interpretation .- Followed regulations for privacy according to CyraCom standards and HIPPA.- Provided excellent customer services during the interpretation session.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Manager

  • Dec 2011 - Jan 2013

  - Implemented cost reduction measures within the shift like getting overtime under control.- In charge of taking daily inventory of all materials.- Operated daily opening and closure of the restaurant.- Oversaw development and upkeep of service goals. I would ensure employees were trained and able to fulfill orders in a timely manner that consistently met eciency goals.- Recruit, interview, onboard new employees ensuring all new and current employees were current with policies and procedures- Coordinated and developed bi-weekly schedules that took into account both business needs and employee availability. Show less

• Crew Member

  • Mar 2011 - Dec 2011

  Cash handleCustomer serviceFood preparation