Experience

PEAKPOINT GLOBAL

• Türkiye
• Hospitality
• 1 - 100 Employee

• • Feb 2023 - Present

  In addition to handling B2B customer support operations cases in general:- Primarily responsible for more complicated cases.- Being the first point of escalation within the team.- Providing less experienced members of the team with guidance in their development and learning process.- Reporting directly to the Operations Manager and being involved in the thinkering and the fine-tuning of already implemented or soon to be implemented operational policies.

• • May 2021 - Feb 2023

  Customer support operations for a B2B wholesaler tourism agency.



HotelsPro

• Türkiye
• Travel Arrangements
• 1 - 100 Employee

• Customer Support Specialist

  • Dec 2019 - May 2021

  Customer support operations for a B2B wholesaler tourism agency. Customer support operations for a B2B wholesaler tourism agency.



Bluecom Telekomünikasyon

• İstanbul, Türkiye

• Call Center Representative

  • Jun 2019 - Aug 2019

  Accepting customer calls for Global Roadside Assistance of Volvo Trucks. Accepting customer calls for Global Roadside Assistance of Volvo Trucks.



TAB Gıda

• Türkiye
• Restaurants
• 700 & Above Employee

• Call Center Representative

  • Nov 2017 - May 2018

  Taking delivery orders and accepting complaints about past orders for Burger King. Taking delivery orders and accepting complaints about past orders for Burger King.