Bilash Paul
Sr Desktop Support Specialist /Network Administrator at JES Holdings, LLC- Claim this Profile
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Topline Score
Bio
Kendyll Mulkey
Bilash is an extremely reliant and flexible worker who never backs down from challenges. He was a mentor for me at JES and taught me skills that I continue to use on the job daily. He's a very down to earth individual and he will do great things in his career.
Bilikisu (Bilkis) Shinaba
Bilash and I worked on a team project in ethical Hacking. He brought great ideas to the team. He is knowledgeable in his materials contributing his technical skills to the project it was a success. Glad to have Bilash on the team.
Kendyll Mulkey
Bilash is an extremely reliant and flexible worker who never backs down from challenges. He was a mentor for me at JES and taught me skills that I continue to use on the job daily. He's a very down to earth individual and he will do great things in his career.
Bilikisu (Bilkis) Shinaba
Bilash and I worked on a team project in ethical Hacking. He brought great ideas to the team. He is knowledgeable in his materials contributing his technical skills to the project it was a success. Glad to have Bilash on the team.
Kendyll Mulkey
Bilash is an extremely reliant and flexible worker who never backs down from challenges. He was a mentor for me at JES and taught me skills that I continue to use on the job daily. He's a very down to earth individual and he will do great things in his career.
Bilikisu (Bilkis) Shinaba
Bilash and I worked on a team project in ethical Hacking. He brought great ideas to the team. He is knowledgeable in his materials contributing his technical skills to the project it was a success. Glad to have Bilash on the team.
Kendyll Mulkey
Bilash is an extremely reliant and flexible worker who never backs down from challenges. He was a mentor for me at JES and taught me skills that I continue to use on the job daily. He's a very down to earth individual and he will do great things in his career.
Bilikisu (Bilkis) Shinaba
Bilash and I worked on a team project in ethical Hacking. He brought great ideas to the team. He is knowledgeable in his materials contributing his technical skills to the project it was a success. Glad to have Bilash on the team.
Credentials
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Microsoft 365 Certified: Fundamentals
MicrosoftFeb, 2022- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJan, 2022- Nov, 2024 -
Microsoft Technology Associate: Security Fundamentals (MTA)
MicrosoftAug, 2021- Nov, 2024 -
MTA: Windows Server Administration Fundamentals - Certified 2020
MicrosoftSep, 2020- Nov, 2024 -
Microsoft Technology Associate: Networking Fundamentals (MTA)
MicrosoftJan, 2020- Nov, 2024 -
Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
MicrosoftJan, 2020- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeDec, 2019- Nov, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIADec, 2020- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIADec, 2020- Nov, 2024 -
CompTIA A+
CompTIAMay, 2019- Nov, 2024
Experience
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JES Holdings, LLC
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United States
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Real Estate
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1 - 100 Employee
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Sr Desktop Support Specialist /Network Administrator
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Jan 2020 - Present
Experience: Network administration (Cisco) System administration VmWare VoIP (Mitel and Cisco WebEx (spark calling)) Backup (FreeNAS) NetApp Desktop image Management (ManageEngine) Cisco Meraki Cloud Management Cisco Teleconference Experienced Office365 Suite Office365 SharePoint Office365 administration Exchange Cloud Azure Cloud HP proliant Server Dell powerEdge Server Veeam Backup Microsoft intune MDM Experience: Network administration (Cisco) System administration VmWare VoIP (Mitel and Cisco WebEx (spark calling)) Backup (FreeNAS) NetApp Desktop image Management (ManageEngine) Cisco Meraki Cloud Management Cisco Teleconference Experienced Office365 Suite Office365 SharePoint Office365 administration Exchange Cloud Azure Cloud HP proliant Server Dell powerEdge Server Veeam Backup Microsoft intune MDM
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U.S. Department of Veterans Affairs
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United States
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Government Administration
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700 & Above Employee
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Desktop Support Specialist L2
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Feb 2018 - Jan 2020
Desktop Support Specialist • Replace existing equipment, imaging and configure new pcs to minimize disruption to productivity. • Ensure all software is installed and up to date. • Maintain appropriate paperwork. • Remove old hardware, ensuring the security of all equipment and maintain data confidentiality. • Troubleshoot hardware and software and provide other general desktop support for end users. • install, configure, and fix peripheral devices such as scanner, printers, and VOIP phones • Research, troubleshoot and resolve complex problems independently • used ticketing systems to manage and process actions taken. • Ticketing system; manage and route, create new, close and other appropriate action • Demonstrated ability to provide user support by means of remote access tools • Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software • Able to configure and use Microsoft Enterprise and Active Directory • Documented success in responding all inquiries and tickets in a timely manner • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users • Install, test, maintain and troubleshoot end user workstations and interrelated hardware and software • maintained a supply of computer equipment (Desktops, Laptops) which were used for training purposes and in emergency situations. • AirWatch experience • Microsoft CM (SCCM) experience Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Engineer L2
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Sep 2017 - May 2018
Desktop Support Engineer L1 ● Answer calls and tickets to support end users with applications, hardware, software, and networking. ● Create end user documentation and knowledge base articles. ● Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. ● Monitor backups and maintenance logs. ● Provide accurate, timely solutions to end-user computer and networking problems to ensure continuous end user productivity ● Maintain a technical understanding of specific software applications, hardware configurations, and operating systems ● Ability to image, configure and deploy laptops in a timely manner ● Provide support on moves and relocations ● Evaluate new hardware and software for deployment ● Will be imaging, configuring, deploying laptops for JC location ● VPN, McAfee Encryption experience is really a key area of experience ● Office 365 experience and Windows ● Customer service, end user support, communication skills will be very important in this role ● Maintain a technical understanding of specific software applications, hardware configurations, and operating systems ● Responsible for daily/weekly/month end tape rotation ● Document internal procedures ● Assist with onboarding new users and offboarding of exiting users ● Enhances company-wide use of desktop computers by providing proactive support on desktop computer tools Show less
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Geeks on Site
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Field Service Technician
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May 2014 - Dec 2017
Computer technician ● Troubleshoot software, hardware, network issues & peripherals ● Expert knowledge of troubleshooting & repair of hardware and software issues ● Perform remote troubleshooting and provide clear instructions ● Software upgrades and installation ● Walk customer through installing applications and computer peripherals ● Office suite; Word, Excel, PowerPoint and Outlook ● Proficient knowledge of Windows OS and MacOS ● TCP/IP, Routers, WAPs, Wireless, and other networking devices ● Spyware / adware removal tools / antivirus programs ● PC, laptop hardware, setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories. ● Experience with Mac troubleshooting and services ● Excellent problem solving and multitasking experience ● Ensure the functionality of all the PC/MAC desktops ● Expert in research, plan and execution in IT works. ● Replace parts and perform computer repairs on office as well as remote locations ● Created user accounts and managed access control of desktop and Network applications ● Configure and install new Microsoft and Macintosh systems ● Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. ● Expertise in troubleshooting and repairing mobile devices (ipad, iphone, galaxy and many more wireless devices.) ● MS Office 365 full suite experience ● Geek on site Ticketing system Show less
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MarketSource Inc.
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United States
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Advertising Services
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700 & Above Employee
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Account Sales Representative
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Jan 2017 - Sep 2017
HP - Account Sales Representative (PT) ● Drive product sales at assigned events through customer interaction ● Educate customers and associates on why HP is the best choice for customers ● Product demonstration, merchandising, marketing, and advertising ● Professionally representing MarketSource and its clients always ● Maintain a sound knowledge of client's consumer electronic products ● visibility and value in client’s products and services ● Training New Tech Sales Personal Show less
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Georgia Department of Driver Services
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Government Administration
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200 - 300 Employee
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Customer Service Specialist
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Dec 2016 - Jul 2017
Customer Service Specialist /Examiner (PT) ● Successfully completed the CCKE (Certified Commercial Knowledge Examiner) Certification. ● verify applicants' eligibility for driver’s licenses; administers and grades written examinations on traffic laws; and, administers road tests to rate applicants' driving ability. ● Support Service Worker processes reinstatement transactions per prescribed guidelines and prepares reports to document workload activities and account for licenses issued and fees collected. ● Help walk in customer with new application and pre-filled online applicant to appropriate ticket from KIOSK ● Demonstrates strong customer service. ● Determine eligibility for limited Permit ● Reinstate License of a suspended driver and determine eligibility ● Help customers with new application and issuance a ticket according to their service need. Show less
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Batteries Plus
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United States
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Retail
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700 & Above Employee
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Technician
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Feb 2012 - Dec 2016
Technician / Sales Associate • Repair cell phones, tablets, battery packs, and other devices as needed • Maintained proper inventory • Followed all safety rules and regulations as required for job place safety • Greet customers, determine needs and answer questions • Suggest sell add-on items, participate in retail store and commercial sales activities to achieve sales goals • identify potential commercial customers • Operate computer/cash register to complete sales transactions • Answer phones, ensuring messages are relayed • Function as a team player • Demonstrate a customer first mentality Show less
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Smart Business Technology
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United States
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Software Development
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1 - 100 Employee
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Quality Assurance Specialist
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Jan 2010 - Sep 2012
Quality Assurance and Help desk support ● Provide helpdesk support to end-user of proprietary software. ● Documents issues and generate detailing report. ● Escalate service question to appropriate representative. ● Help prepare customer computer with proper setup. ● Remote assistant with setup and configuration. ● Troubleshoot client’s computer and network devices. ● Multitask and document and resolve first hand issues. ● IP/TCP networking troubleshoot. ● In house network server maintenance and troubleshoot. ● Local network and maintain all desktop and mobile device with up to date software. ● Maintain records and files to support the QA and program, following QA manual. ● Performing quality control inspections. ● Assisting programmers and another team member with FRS and project initial. ● Prepare testing manual and test device at the full potential as described at required FRS. ● Review and test third party function requirement for a specific device ● Reporting programmer and project manager with project and future testing plan. ● Train customer with new software and help to understand software flow. ● Work on complex testing/implementations that are departmental in space. ● Implements and supports total quality assurance programs and services. ● Support stress, functionality and compatibility testing. Participates in integration testing support services. ● Conduct post-implementation reviews to ensure that the business system solution delivers as expected. ● Evaluates and recommends off-the-shelf testing solutions ● Support the testing environment, usability and acceptance testing. Coordinates operational readiness testing-support. ● Experience with verifone, ingenico credit, debit and gift Terminal ● Troubleshooting and keep records of credit, debit and gift processing terminal, and wireless payment system testing. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Department Manager
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May 2007 - Jan 2010
● Supervised associate to perform day to day work plan. ● Plan ideas for visual merchandise display. ● Worked in different department throughout the company as a great supervisor. ● Plan meeting and future goal in a department. ● Customer management and customer loyalty. ● Profits and loss management. ● Nominated great supervisor of the year 2009. ● Inventory management and control Shrinkage. ● Training management and specialty retail operations. ● Supervised associate to perform day to day work plan. ● Plan ideas for visual merchandise display. ● Worked in different department throughout the company as a great supervisor. ● Plan meeting and future goal in a department. ● Customer management and customer loyalty. ● Profits and loss management. ● Nominated great supervisor of the year 2009. ● Inventory management and control Shrinkage. ● Training management and specialty retail operations.
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Education
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Kennesaw State University
Bachelor's degree, Computer Science -
Kennesaw State University
Master of Science, Information Technology -
Georgia Piedmont Technical College (formerly DeKalb Technical College)
Associate of Science - AS, System, Networking, and LAN/WAN Management/Manager -
Georgia State University Perimeter College
Associate's degree, Computer Science -
Tucker High School
High School Diploma, Business/Commerce, General
Community
