Experience

Al Masaood

• United Arab Emirates
• Construction
• 700 & Above Employee

• Parts Manager

  • Mar 2022 - Present

  Branch Manager after-sales parts operation Branch Manager after-sales parts operation



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Business Development Specialist

  • Jan 2015 - Present

  Develop new business opportunity for department by analyzing the market and customer requirements. Support Al Futtaim brands requirement for PPO accessorizing / customization to introduce new variant in the market to cover the market gap with reduces cost. Analyzing the market gap in collaboration with brands product managers of Toyota, Lexus, Honda , Dodge , Jeep, Volvo & Hino propose new customize feature in specific model. Identify area of improvements, develop key skill within the team to meet the brands standards. Working with multiple suppliers with continuous improvement strategy to achieve the best and unique product for brands in terms of feature , quality , durability & warranty. Identifying the new opportunity in the market by indulging with corporate clients to enhance B2B business opportunity. Ensuring to maximize the potential business of accessorizing & customization within the group.Develop branches in the network / region by monitoring , analyzing the market and customer for individual branches with in UAE and support branches to improve their monthly sales. Support branches to improve manpower skill by coaching and provide necessary training based on the skill level , develop KPI trend within the branches by sharing the data and encourage team to focus and expanding business through relationships within intercompany and external vendors, customers and competitors. Handling accounts of fleet customers , ensure the sales growth year by year with fleet customers. Develop and implemented Tier 2 service project within the network. Show less

• Service Center Manager

  • Feb 2012 - Dec 2014

  Monitor and drive branch performance in relation to Customer Delight, Service Quality KPIs, Standards, Parts & Accessory purchase & sales performance. Maintaining the adequate inventory level based on FIFO and fast-moving requirements according to sales trend in branch. Ensure about all equipment's and asset of branch are in proper working condition and are maintained properly. Implement business development projects in branch like special promotional campaign etc. . and provide accurate feedback in order to achieve desired goal for company. Show less



Indus Motor Company Ltd

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Field Services Engineer & Technical Trainer

  • Jan 2008 - Mar 2011

  Handle & look after for Technical, Operation & Training related matter in North Region in Pakistan, consist of 8 Dealerships of Toyota in 6 cities. Handle customer’s complaints of hard to diagnose cases in region or cases in which technical team & dealership require any assistance from principals. Manage operations related matter for dealership like implementing Toyota Service Marketing programs, Time managements projects etc. Monitor & enhance technical skill level of dealership in region by providing on job trainings by making them fully understand standard operating procedures, how to handle Special service campaign, call back campaign etc. Monitoring the Technical reports & defect trends from dealerships after collecting data make Kaizen action plan for dealership to resolve their matters. Identify training needs to create an implementation plan to deliver trainings as required based in skills within the region. Conduct Training analysis for dealership, plan & organize custom designed courses for fleet customer or defense vehicles. Design and implement a skill testing program to provide a career structure for productive technicians. Develop in-house training facility for individual dealership and conduct train the trainer program to take maximum advantage of in-house training facilities and to ensure that training facility operates smoothly. Manage training delivery, assessment and follow-up, Submits monthly report on training activities & performance to senior management. Show less



Toyota Islamabad Motors

• Islamabad

• Assistant Manager Service

  • Nov 2005 - Jan 2008

  Responsible for all customer complaints in the field , Generating reports related to complaints and analysis of product problem in coordinating with my seniors ,Providing technical knowledge based on training to the management staff and monitors the productive results to dealership, as well as supporting them for enhancing their business and market share of Toyota. Answering customer issues and efficiently provided a prompt response. Focal point of contact for all enquiries and complaints. Providing Technical support to relevant internal departments such as sales & marketing. Acquired sufficient experience and confident knowledge of diagnostics of any defect and guiding and supervising service department for its rectification Handle all customers who visits dealership for regular service or warranty related matters. Ensure all customer enquiries and prime items are note in work order. Ensure all jobs on customer vehicles are completed in timely manner , incase of delay or other matter keep update to waiting or non-waiting customer. Explain and convince customer by technical knowledge and FAB of service to get necessary approvals Ensure to sell targeted KPIs to customer during maintenance service. Coordination with customer billing department for customer invoices and overseeing details thereof. Manages all warranty , Technical and other related issues timely and priority wise. Analyzing and interpreting technical data for reports and presentation and acting as a consultant on any subsequent issues of queries from clients. Taking responsibility for individual maintenance assignment and its schedules, managing resources (including staff), and supervising quality control. Show less