Senior Training And Development Specialist

• Oct 2019 - Present

Freelance Professional Trainer & Coach

• Jan 1998 - Present

- Training in All related to English (including IELTS Preparation) - Business Soft Skills: Sales, Marketing, Customer Service, Customer Retention, Team Building, Creativity, Innovation and more. - Training Arabic Conversation to non-Arab speakers - Customer Design training , where the client products or services are %100 related to the program - Training in All related to English (including IELTS Preparation) - Business Soft Skills: Sales, Marketing, Customer Service, Customer Retention, Team Building, Creativity, Innovation and more. - Training Arabic Conversation to non-Arab speakers - Customer Design training , where the client products or services are %100 related to the program

مدير تطوير الأعمال

• Oct 2018 - Oct 2019

Head Of Business Development

• Oct 2018 - Oct 2018

Marketing And Public Relations Specialist

• Dec 2017 - Oct 2018

Enterprise Account Manager

• May 2016 - Oct 2017

Business Development Consultant, Sales & Marketing Consultant for all Telecom and ICT Business Solutions Business Development Consultant, Sales & Marketing Consultant for all Telecom and ICT Business Solutions

Senior Account Manager

• Jan 2012 - Jul 2015

- General supervision and overview of client data base of assigned vertical of companies - Creation and update of development plans for strategic customers in vertical - Follow up on all aspects related to customers telecom and ICT issues - Follow up with all concerned internal departments of all customer related pending issues - Research and understand customer business - Develop solutions which contributes to customer business development - Maintain sales plan and strategy throughout the year to ensure achieving required targets - Assist in product development by researching and analyzing vertical trends - Assist in creation of offers and promotions through proper segment research and analysis - Plan and carry out meetings with clients - Plan and carry out internal meetings to discuss and create action plans related to client verticals - Weekly and monthly (sales, account development plan, customer related issues) reports to concerned manager Show less

Volunteer Speaker

• 2015 - 2015

business workshops for entrepreneurs business workshops for entrepreneurs

Brand Manager

• Jan 2010 - Dec 2012

- Supervision and monitor of product aspects (Sales, position, market share, stock, promotions, offers, events, presales and post sales activities, customer data base, customer data base analysis, etc…) - Develop annual sales strategy - Develop customer retention programs - Develop customer service methodologies and plans - Develop product placement and market share strategy and plan - Develop Social Media Presence - Oversee product operations (stock, delivery, registration) - Manage product events (launch, promotions, exhibitions, customer activities) - Achieve sales and market share targets - Achieve balanced model sales - Research and analyze market trends and needs - Train and develop staff - Develop market customer awareness programs and events Show less

Sales and Marketing Manager

• Jan 2008 - Dec 2010

- Creation of proper Sales and Marketing department - Creation of both Business and Consumer segments with proper data base - Creation of a business plans for both Business and Consumer verticals - Research, analyze and develop strategy for all market segments - Manage all Sales, Marketing and business development projects and events - Manage existing products and services offered - Develop and research future products and services according to proper market understanding of needs and trends - Manage customer service related aspects - Manage pre and post sales activities - Manage customer relationship aspects - Train and develop staff - Manage operations and major projects - Manage tender activities Show less

Sales & Marketing assistant manager

• Jan 2006 - Dec 2008

- Creation of both Business and Consumer segments with proper data base - Creation of a business plans for both Business and Consumer verticals - Research, analyze and develop strategy for all market segments - Manage all Sales, Marketing and business development projects and events - Manage existing products and services offered - Develop and research future products and services according to proper market understanding of needs and trends - Manage customer service related aspects - Manage customer relationship aspects - Train and develop staff - Manage operations and major projects - Manage and oversee complete projects related to exhibitions and public events Show less

Sales Assistant manager

• 2005 - 2006

- Manage all Sales, Marketing and business development projects and events - Manage existing products and services offered - Develop and research future products and services according to proper market understanding of needs and trends - Manage customer service related aspects - Manage customer relationship aspects - Manage operations and major projects - Manage and oversee complete projects related to exhibitions and public events - Manage all Sales, Marketing and business development projects and events - Manage existing products and services offered - Develop and research future products and services according to proper market understanding of needs and trends - Manage customer service related aspects - Manage customer relationship aspects - Manage operations and major projects - Manage and oversee complete projects related to exhibitions and public events

Assistant Outlets Manager

• Jan 2004 - Dec 2005

reporting to director of F&B, responsible for all criteria involving operation, customer service, sales and staff in all food and beverage outlets in the hotel reporting to director of F&B, responsible for all criteria involving operation, customer service, sales and staff in all food and beverage outlets in the hotel

INTERPERTUR

• 2003 - 2004

Direct translation of professional training materials to high rank army officials Direct translation of professional training materials to high rank army officials

Executive Sales Representative

• 2002 - 2004

- Manage customer data base - Develop plans to achieve set targets and KPI's - Acquire the necessary leads to setting a proper sales plan - Develop customer relationship management - Manage grand installation projects - Manage customer data base - Develop plans to achieve set targets and KPI's - Acquire the necessary leads to setting a proper sales plan - Develop customer relationship management - Manage grand installation projects

Head Server-Trainer-Supervisor-Customer Service, sales & Marketing Leader-Junior Assistant Manager

• 1998 - 2000

Ensuring Service is Provided, training new employees, monitoring restaurant operation, providing and developing policies that can improve our service to reach customer satisfaction, dealing with several administrative, marketing and kitchen duties Ensuring Service is Provided, training new employees, monitoring restaurant operation, providing and developing policies that can improve our service to reach customer satisfaction, dealing with several administrative, marketing and kitchen duties

Assistant Manager

• 1995 - 1998

Monitoring the performance of operation and customer needs, preparation and cooking of several types of Mediterranean Cuisine Monitoring the performance of operation and customer needs, preparation and cooking of several types of Mediterranean Cuisine

Server-Head Server- Trainer

• 1994 - 1996

Ensuring Service is Provided to Customers , Training new employees to the highest standards that the company embraces Ensuring Service is Provided to Customers , Training new employees to the highest standards that the company embraces