Head of Technical Support

• May 2022 - Present

Lead Research Marshal

• Jun 2017 - May 2022

1.Developing and Executing Business Intelligence services.2. Research and Development on new technologies for Retail Analytics, testing new hardware devices and technologies in different environments.3. Working with software developers and project support teams.4. Monitoring applications and software systems, stress testing, performance testing, functional testing, scalability testing.5. Communicating findings to technical and non-technical colleagues, providing objective feedback to software development project teams.6. Testing applications in different environments including web and mobile, writing bug reports7. BI Report generation and Database Handling.8. Identify, define, and execute tasks in furtherance of solutions for BI Services.9. Execute moderately complex tasks, BI devices monitoring.10. Conduct independent client engagements as requested.11.Windows/ Linux Server, Active Directory, NAS Management.12. Microsoft Office 365 administration and configuration.

Lead Solution Facilitator

• Oct 2016 - Jun 2017

1.Developing and Executing Business Intelligence services.2.BI Report generation and Database Handling.3.Identify, define, and execute tasks in furtherance of solutions for BI Services.4.Execute moderately complex tasks, BI devices monitoring.5.Conduct independent client engagements as requested.6.Windows/ Linux Server, Active Directory, NAS Management.

IT Support Engineer

• Apr 2016 - Oct 2016

1.Installing, configuring and troubleshooting Outlook, MS Office, Citrix, Windows Live Mail, SSL VPN and various basic applications remotely.2.Software/hardware/network troubleshooting. Installation and configuration of network and standalone printers.3.Networking and structured cabling with vendor coordination.4.User account administration, i.e., account creation and management and password resets on ActiveDirectory.5.Updating Antivirus and running AV patches on standalone machines.6.System Installation & assembling, OS installation/ troubleshooting, Workgroup.7.Integrate software components into a fully functional software system.8.Develop software verification plans and quality assurance procedures. Document and maintain software functionality.9.Tailor and deploy software tools, processes and metrics,Serve as a subject matter expert.10.Comply with project plans and industry standardsPlatform: PHP, HTML,CSS3, JAVA,JScript, Sybase PowerBuilder.

Desktop Support Engineer

• Jan 2012 - Dec 2015

1.Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users.2.Collaborate with 3rd level support to prevent system downtime.3.Assist in user/hardware movement and branch relocation's.4.Software/hardware/network troubleshooting5.Customer satisfaction, Perform quality work on allservice requests/incidents.6.User account administration, i.e., account creation and management and password resets on Active Directory.7.Windows Administration.

IT Auditor

• May 2011 - Dec 2011

1.Manage IT/IS Audits, IT Compliance, IT Process Audits, IT Risk Management.2.Performing general and application control reviews for simple to complex computer information systems.3.Performing information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.4.Reviewing of internal control procedures and security for systems under development and/or enhancements to current systems.3.Maintain and develop computerized audit software.4.Prepare audit finding memorandum and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.5.Prepare and present written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management.6.Consult with and advise administrators, faculty, and staff on various operational issues related to computerized information systems, and on general business operations as needed.7.Follow up on audit findings to ensure that management has taken corrective action(s)