Management Information Systems Manager

• Oct 2022 - Present

Assessment Manager/ Information Manger at Accountability Research Team Activity

• Jan 2021 - Oct 2022

- Managing the Data Flow Process: including identifying and managing data quality issues, cross checking data collected in the field, and ensuring the application of REACH Data cleaning guidelines. - Receiving and reviewing project data including validating incoming data for accuracy and ensuring the secure storage of validated data. - Overseeing DQOs including ensuring DQOs are effectively reviewing incoming data in compliance with data quality and validation processes and providing support and training to DQOs in data cleaning, management and merging. - Identify, collate, and integrate relevant secondary data including REACH’s open-source databases in the ART platform to ensure synergies of different information sources. - Develop and disseminate monthly analysis reports including monthly (or weekly) atmospheric and conflict dynamics mapping and monthly market trends mapping. - Manage ongoing use of project data including ensuring data is made accessible and provided to relevant project and external stakeholders through scheduled reporting and ad-hoc requests, and compliance with data dissemination and management SoPs. - Present data to internal staff and external stakeholders including visualising project data, integrating GIS maps with the support from REACH’s GIS staff, developing project data presentations, and delivering presentations to relevant staff and stakeholders. - Setting up the KMS working with the Dev Results team including identifying needs and gap in data requirements for the KMS, installation and testing of the KMS, and installation of key data indicators into the KSM to be used for the ART project. - Ongoing management of the KMS including identifying and integrating GIS related need to the KMP, linking KMS with secondary data sources, and identifying and communicating information gaps and system weaknesses to ensure the KMS meets the ongoing needs of the ART project.

IT Manager / HMIS Officer USAID Health Service Delivery Activity - Abt Associates Inc.

• Aug 2017 - Dec 2020

- Designing and implementation for the Jordan Maternal Mortality Response Information system. - Designing and implementation for the Outreach Information system. - Build the capacity of the Stakeholders on the JMMSR IS. - Build the capacity of the implementer partners on Outreach IS. - Manage and administer the infrastructure and Database for JMMSR IS and Outreach IS. - provide training on all JMMSR users at all levels of implementation. - Working with Monitoring and Evaluation Team to manage the collected data and calculate project indicators. - Coach and train users on Health Management Information System. Working on technical documentation for the Information system and user manual for each system. - Data Management and data quality check (completeness, accuracy, sensitivity, and security compliance). - Working on technical documentation for Information system and user manual for each system.

System Engineer

• Aug 2015 - Aug 2017

Working as Systems Engineer and have good experience in designing, implementation and maintaining of Networking, infrastructure and systems for different products as Citrix, VMware, Microsoft, Veritas, & Storage systems, provide full support to our customers. Implementation for technology solutions, preparing technical documentation. - VMware - Citrix - Microsoft - Citrix VDI solution and XenApp. - Symantec email archiving Enterprise vault - IT management and Monitoring solutions ( solar winds, ManageEngine) - Nutanix hyper converged system - IBM, NetApp and Dell storages. - Servers - High availability and disaster recovery (Vmware, Veritas Infoscale, Hyper-V). - SIEM solutions. - Citrix Load lancing and Access gate way.

Technical Support Engineer

• Jan 2014 - Aug 2015

- Network (LAN, WAN, TCP/IP). - Routers, switches. - Windows XP, 7, 8 application and installation (software). - windows server 2008,2012, sql server. - storage. - Vmware , citrix. - Servers (hardware, software). - PC, Laptops, Printers, Scanner. - Network (LAN, WAN, TCP/IP). - Routers, switches. - Windows XP, 7, 8 application and installation (software). - windows server 2008,2012, sql server. - storage. - Vmware , citrix. - Servers (hardware, software). - PC, Laptops, Printers, Scanner.

technical support advisor

• Apr 2013 - Dec 2013

- Configure all type of modems and routers. - Analyze problems related to Internet Connect and types of connection (ADSL). - Writing Technical Reports. - Configure all type of modems and routers. - Analyze problems related to Internet Connect and types of connection (ADSL). - Writing Technical Reports.