Head of Operations

• Sep 2022 - Present

• Reduced the operational cost by upto 40%• Regularly assess the effectiveness of operational procedures in light of corporate goals and implement modifications.• Planning and monitoring daily operations to ensure smooth progress.• Overseeing customer support processes and organizing them to increase customer satisfaction.• Reviewing financial data and adjusting operational procedures.• Identifies opportunities for improvement, and implements solutions to increase business effectiveness• Manage relationships/agreements with external partners/vendors• Gather, analyze, and interpret data and metrics to evaluate overall performance• Identifies improvement areas and implements systems to boost company effectiveness.• Ensure that the business operates legally and in compliance with established regulations

Operations Manager

• Feb 2019 - Sep 2022

1. Strategically plan and manage logistics, warehouses, transportation, clients, and customer services2. Direct, optimize and coordinate full operational cycle3. Liaise and negotiate with suppliers & clients4. Keep track of quality, quantity, Inventory levels, delivery times, costs, and efficiency5. Supervise, coach, and train company workforce6. Meet cost, productivity, accuracy, and timeliness targets7. Maintain metrics and analyze data to assess performance and implement improvements8. Comply with laws, regulations and ISO requirements

Account Manager

• Aug 2017 - Jan 2019

1. Responsible for managing several accounts and being the face of the company to many clients.2. Selling value through the full range of services & solutions3. Building sustainable partnership with existing clients4. Ensuring clients are charged the correct price for the service provided5. Ensuring clients are getting smooth and quality operational and financial services6. Assist with challenging client requests or issue escalations as needed7. Finding process gaps and provide solutions8. Assist with challenging client requests or issue escalations as needed

Team Leader

• Dec 2016 - Jul 2017