Leasing Manager

• Feb 2020 - Present

Sales and Leasing Department Ezdan Holding Group.

• May 2013 - Oct 2018

Zone Officer Zone Officer

Call Center Supervisor Ahli Bank.

• Aug 2012 - Apr 2013

• Work with customers and management to resolve challenging situations in a way that satisfies the company and the client.• Knowledge and understanding of different type of product: loans, credit cards, accounts, deposits, checks… etc.• Providing high support and improve customer satisfaction by ensuring timely and effective handling all calls using very high level of soft skills and ethics.• Make outbound and inbound calls offering new products and services to help• Customer reaches their goals.• Handling customer’s problems and enquiries. • Fund transfer from their account to local banks or international.• Activating the internet e-bank account and credit cards.• Make request for demand draft and bank statement and so on.• Handling Complaint in a good Manner.• Make request for demand draft and bank statement and so on…• Updating customer information on the system (phone number, P.o.box) • Checking transaction of the customer on the system.• Set up new customer accounts.• Process orders, forms, applications and requests.• Keep records of customer interactions and transactions.• Record details of inquiries, comments and complaints.• Record details of actions taken.• Prepare and distribute customer activity reports.• maintain customer databases• Administration.• Communicate and coordinate with internal departments.• Follow up on customer interactions.• Provide feedback on the efficiency of the customer service process.

Data Entry Specialist

• Jan 2012 - Aug 2012

Teaching

• Dec 2004 - Jun 2006

• Teaching in A+ as Pc computer application, Graphics, Editing video for 2 Years. • Network Installations like connecting different computers together, connecting different PC to the servers, Sharing Data among PCs.• Installing Servers and connect them with PC and Printers.• Fast written Skills on PCs.• Fluent in Office application (Word, Excel,) Typing Applications in Both languages Arabic English.• Making any Research on the Internet (fluent).• Secretary Work and arrange program and typing in both Arabic and English language.• Installing software, troubleshooting with hardware.• Upgrading and formatting PC and Basic networking.• Installing Software and Upgrade like Office, and different application software and Hardware.• Installing Operating Systems like XP, Windows 7,