Experience

CaptivateIQ

• United States
• Software Development
• 200 - 300 Employee

• Product Solutions Consultant

  • Jan 2022 - Present

  As a Product Solutions Consultant at CaptivateIQ, I am responsible for helping businesses streamline their sales commissions processes through the use of our cutting-edge enablement platform. With a background in finance and sales implementations, I bring a unique perspective and deep understanding of the challenges that businesses face when it comes to sales compensation. At CaptivateIQ, I work closely with clients to understand their needs and tailor our platform to fit their specific requirements. I am passionate about technology and innovation, and I am constantly exploring new ways to help our clients achieve their goals and drive growth. I am proud to be part of the CaptivateIQ team and to work with such talented and dedicated individuals who are dedicated to delivering exceptional solutions to our clients. Show less



Contemi Solutions

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• Implementation Consultant

  • Oct 2019 - Jan 2022

  - Study customers' business processes to customise implementation measures for minimal disruption to operations. - Author user documentation and arranged training sessions with third-party personnel via live conference call for newly-implemented Wealth Management software. - Configure system upgrades for clients by following a project lifecycle to account for time required for UAT and LIVE systems, including segments allocated to system testing. - Set up software for servers on Windows and Linux with experience in SQL and Oracle database languages and also a strong understanding of python. - Resolve malfunctions with systems and programs through troubleshooting, using a mix of product knowledge and technical experience to resolve issues and also providing feedback to clients with non-technical backgrounds. - Process client satisfaction reports for completed implementation, analysing data to discover possible areas of improvement in future projects. Show less



The Access Group

• United Kingdom
• Software Development
• 700 & Above Employee

• SQL Analyst

  • Sep 2018 - Oct 2019

  Having started in a 1st line position I have been in a customer facing position, which has given me the ability to understand the range of issues that arise within the support industry allowing me to recognise the root cause of issues raised by clients. - I can now appreciate that the more closures I am able to complete in the first instance reflects on the CSAT responses, which in turn reflects on the customer journey and their faith in the support function of the business. - As a part of my role I have been trained on SQL server support, Windows Server 2008/2012/2014/2016, use of Active Directory for user management, Office 365, Windows 7/8/10. - VPN use via Windows, Cisco and Citrix. - I also have experience with Crystal reports - editing and manipulating reports which have been incorrectly created or need updating. Show less



Centrica

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Relations Manager

  • Oct 2016 - Sep 2018

  Working in a fast-paced environment, I was able to quickly adapt the skills I was taught in training to hit my personal KPI's. - Using my skills, I was able to apply and gain a position for a British Gas Landlords role which came with the responsibility of dealing with enquiries from some of the company’s biggest contract holders whilst creating a comfortable and professional relationship. - I developed methods through experience to promote products and services to existing customers and making them aware of the range of upgrades available. - I set goals and developed techniques to meet targets as an individual and as a team while working towards the business aims by maintaining the growth objectives on a weekly, monthly and yearly basis. Show less



Insights by Kantar

• United Kingdom
• Market Research
• 700 & Above Employee

• Market Researcher

  • Nov 2015 - Oct 2017



GAFBROS LIMITED | Catering Disposables & Food Packaging Supplies

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Buyer

  • Mar 2016 - Oct 2016

  As a Buyer at Gafbros Ltd; I had a number of opportunities to introduce new products and optimise the margins for the business. I also had a the opportunity to decide on a number of business solutions in terms of technology packages to update the computer systems for the company. As a Buyer at Gafbros Ltd; I had a number of opportunities to introduce new products and optimise the margins for the business. I also had a the opportunity to decide on a number of business solutions in terms of technology packages to update the computer systems for the company.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant

  • Nov 2012 - Oct 2016

  At Sainsbury's I've always been a reliable candidate as I have the ability to work fast and in a tidy fashion, I've had the opportunity to work in a number of stores and been given the chance to meet a lot of people through my time with the company. My customer service skills have hugely benefitted from my experience and can definitely say that I can use these skills in all types of professional and social circles to interact with my peers. At Sainsbury's I've always been a reliable candidate as I have the ability to work fast and in a tidy fashion, I've had the opportunity to work in a number of stores and been given the chance to meet a lot of people through my time with the company. My customer service skills have hugely benefitted from my experience and can definitely say that I can use these skills in all types of professional and social circles to interact with my peers.