Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Senior VoIP Analyst

  • Jun 2022 - Present

  ° Architect, Build, Deploy and Configure WFO Verint platforms for all new Business ° Responsible to migrate all On-Premises legacy recording setup to Could Based Recording platform (Verint Could Services VCS), AWS Connect, Calabrio, Nice ° Responsible to build new Ad-Hoc report as per client requirements ° Create new enablement/migration project plan and implement within the agreed timeline ° Conduct Technical & Business UAT post project delivery ° Provide L3 support on Recording & QM incident ° Publication of Audio Recording, Screen Recording and Archival compliance report Show less



Verint

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Analyst

  • Feb 2018 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Network Voice Engineer

  • Feb 2020 - Jun 2022

  Duties: ° Providing support on Verint V11, V11.1, V15.1, V15.2 platforms ° Troubleshooting on Verint Impact360 Recording, QM, WFM ° Change management ° Stakeholder Management ° Incident Management ° Handling Escalation and provide resolution to escalated Incident ° Recording Architectural Designer and implementation of new projects Duties: ° Providing support on Verint V11, V11.1, V15.1, V15.2 platforms ° Troubleshooting on Verint Impact360 Recording, QM, WFM ° Change management ° Stakeholder Management ° Incident Management ° Handling Escalation and provide resolution to escalated Incident ° Recording Architectural Designer and implementation of new projects



Societe Generale Global Solution Centre

• India
• Information Technology & Services
• 700 & Above Employee

• System Engineer

  • Feb 2015 - Oct 2017