Experience

Fantabee

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Mar 2022 - Present

  Install, Configure, and maintain Kwikbit products for on premise and cloud-based infrastructures. Designing, configuring network infrastructure for ISP and architecting customer feasible solutions as per cost and security. Testing latest firmware and software release. Scheduling periodic software updates and patch updates for the customer Providing API support and TLS/SSL certificate installation in ubuntu servers. Provisioning, configuring servers/devices and infrastructure services in Ignitenet cloud and AWS for Kwikbit products. Creating new API docs for Level 1 Support and maintain a version control. Debug the application by looking the code basic functions (html,css,python and php). Maintaining and monitor applications tools (Zabbix, Mikrotik and internal) and add the new template if needed. Perform Backup and restore, DB Migration activity, DB Raw Data cleanup, troubleshooting DB connectivity issues and all issues in Postgres SQL. Creating new Dashboard in application and configure the devices to show data flow on Dashboard. Analyze application logs (syslog, eventlog, apps log, snmp trap,conf,bin etc) to find out the product/device communication/failure issue. Troubleshooting server, application and DB related issues and providing timely resolution adhering to the SLA. Involve in meeting with Developer/Designe/HW team incase the issue has been escalated to Development Team to narrow down the communication between client and Support team. Show less



Enlighted

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• IoT Technical Support Engineer

  • Mar 2018 - Feb 2022