Biju Plavila

Assistant Manager at NXTDIGITAL Limited
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Contact Information
Location
Thane, Maharashtra, India, IN
Languages
  • English -
  • Hindi -
  • Marathi -
  • Malayalam -

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Experience

    • United Kingdom
    • Information Technology & Services
    • Assistant Manager
      • Jan 2016 - Present

      Currently working with Network Operations Team. Currently working with Network Operations Team.

    • Entertainment Providers
    • 300 - 400 Employee
    • Customer Service Executive
      • Nov 2008 - Jan 2016

      Installation audits & to take Corrective actions for the errors. Checking the DS Infra time to time including the Exclusive Showroom Maintenance, Sufficient Manpower, Installation Tool Kits & Office Automation.Technical Training & Latest Updates like,Training ODU installation, OEA, Siebel calls management & Other Technical Updates.To Monitor and closure of Nodal Complaints, Field Related Complaints, and other service issues as per TAT. To monitor and track the Defective STBs with Service Centers and Ware House. Backend support to critical & important complaints. Random SAF audits and SAF Submission. Show less

    • India
    • 1 - 100 Employee
    • Service Manager
      • Jan 2007 - Jul 2008

      • Managing Installation, Maintenance for Dish TV. • Training the Team of Engineers & Technicians. • Preparing the weekend summary report on the basis of daily consumption and stock report. • Prepare and timely deliver required status information and reports • To Collect and Assess the Work Order Submitted by Field Service Engg’s. • Processing the SAF • Assessing Stock and Consumption Report submitted by Store Keeper and Field Service Engg’s. • To co-ordinate with Field Service Engg’s. And solve their technical queries on Mobile or by visiting at Installation Site. • Optimizing and Allotting Work Orders to the Field Service Engg’s. Show less

    • India
    • Advertising Services
    • 1 - 100 Employee
    • Supervisor
      • Aug 2006 - Oct 2007

      • Arranging and Supervising the Road Show by Setting up stalls at the Distributor Point in different parts of India. • Arrange the Teams for the Stall and training them with technical details of the Product. • Supervising the Road show and providing technical information about the product to people visiting the show. • Arranging ETC Program (Electrician Training Camp) and Training the Electrician about the Product at the ETC. • Arranging and Supervising the Road Show by Setting up stalls at the Distributor Point in different parts of India. • Arrange the Teams for the Stall and training them with technical details of the Product. • Supervising the Road show and providing technical information about the product to people visiting the show. • Arranging ETC Program (Electrician Training Camp) and Training the Electrician about the Product at the ETC.

    • Field Executive
      • Apr 2002 - Feb 2005

      • Tracing suitable commercial premises for Bank ATM/Branch in Mumbai, Thane and Panvel. • Tracing suitable commercial premises for Bank ATM/Branch in Mumbai, Thane and Panvel.

    • Assistant Electrician
      • Jun 2000 - Oct 2000

      • Electrical Maintenance of the Factory. • Electrical Maintenance of the Factory.

Education

  • St.Francis ITI, Borivali West
    Diploma in Electrical, Electrical Engineering Technologies/Technicians
    1997 - 1998
  • K K Rajpopat High School
    High School
    1991 - 1997

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