Dell Technologies Enterprise Product Manager

• Jan 2020 - Present

EMC Product Manager

• Feb 2010 - Present

Managing the Total EMC Product Portfolio.. and Solution's, main focus on Storage, Virtualization, BRS, Cloud Technologies... Managing the Comercial /Customer Engagements, Preslaes and Post sales Activities

HP Technology Consultant

• Sep 2009 - Feb 2010

I do Pre-sales activity on HP Servers, Storage Products , desigining Solution that appropriate to the customer and support the sales team to win the deal...

HP Product Support

• Feb 2008 - Nov 2009

HP Product Support/Pre-Sales

Technical Support Manager

• Jul 2006 - Feb 2008

Managing and leading a team of qualified Engineers of diffrent specialities, closely monitoring and supporting the team to close the case within the time limit, monitoring KPI, Managing relationwith HP, other vendor to achive both of our goals, maintaining the credentials required.and do the activities for customer satosfaction and improving the Service Center Business. Managing and leading a team of qualified Engineers of diffrent specialities, closely monitoring and supporting the team to close the case within the time limit, monitoring KPI, Managing relationwith HP, other vendor to achive both of our goals, maintaining the credentials required.and do the activities for customer satosfaction and improving the Service Center Business.

HPCE

• Feb 2002 - Jun 2006

HP Service Center Incharge- taking care of all the technical issues and fixin for Eastern Region- Total operation was managed totally by HP Service, we were using HP FIREMAN system to log and manage the Service calls.... HP Service Center Incharge- taking care of all the technical issues and fixin for Eastern Region- Total operation was managed totally by HP Service, we were using HP FIREMAN system to log and manage the Service calls....