Bijoux Alisoa Raharinesa
Online sales advisor (Jewellery Specialist) at 77 Diamonds- Claim this Profile
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English Full professional proficiency
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French Native or bilingual proficiency
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Malagasy Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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EF SET English Certificate 63/100 (C1 Advanced)
EF Standard English Test (EF SET)Nov, 2021- Sep, 2024 -
Business Entrepreneurship and Development
University of South Africa/Universiteit van Suid-AfrikaOct, 2021- Sep, 2024 -
Digital marketing
GetSmarterOct, 2020- Sep, 2024 -
Best social media user 2014
SRC MGISep, 2014- Sep, 2024 -
Technique de guidage
INTH AmpefilohaApr, 2011- Sep, 2024
Experience
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77 Diamonds
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United Kingdom
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Retail Luxury Goods and Jewelry
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1 - 100 Employee
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Online sales advisor (Jewellery Specialist)
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Jul 2022 - Present
- Assist clients online via email/phone - Assist clients with all general enquiries/ appointment requests - Provide exceptional service consistently - Support the sales and customer service team to ensure they are informed of new sales and ongoing orders - Ad hoc support as required - Assist clients online via email/phone - Assist clients with all general enquiries/ appointment requests - Provide exceptional service consistently - Support the sales and customer service team to ensure they are informed of new sales and ongoing orders - Ad hoc support as required
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Quantanite
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United Kingdom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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French Customer Service Associate (for Savings.com)
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Feb 2022 - May 2022
- Bilingual customer service agent (French and English) - Performs other related job duties and projects as assigned - Offered advice and assistance to customers, paying attention to special needs or wants - Updated e-commerce deals and promotion to maintain customer demands - Collected customer feedback and made process changes to exceed customer satisfaction goals - Helped large volume e-commerce website every day with new promotion code, voucher and focus on customer satisfaction - Informed customers about special promotions and provided detailed information for various products on the client's website - Collected and analyzed customers information according to seasons in order to prepare promotions and deals on client's website Show less
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Akilanga DMC I Events
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France
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Travel Arrangements
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1 - 100 Employee
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Document Controller
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Jan 2020 - May 2020
- Organizing schedule board for weekly files to be send with Fedex - Double checking if all the informations are correct on itinerary, voucher, europcar, etc- Prepare guide files to be sent to the airport- Inbound calls with suppliers - Creating itinerary on Wetu or manually - Checking spelling mistakes on both English and French - Escalating issues with Sales people if there’s any regarding clients itinerary - Advise of informations are duplicating with different suppliers - Requesting direction informations from suppliers - Handling amendments of flight change or reschedule time for the transfers - Liaise request to sales consultant Show less
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Travel Consultant
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Sep 2018 - Jan 2020
- Fully accountable of given files, suppliers and clients - Booking hotels, transfers, flights, car rental, meals, tour guides, visits- Supplying excellence in customer service - Negotiate supplier net rates and promotions - Editing welcome boards, itineraries, vouchers, tickets, invoices... - Monitoring clients and supplier’s invoices payments as file margins - Liaise with clients in order to offer original substitutes to improve their requests -Solve issues while clients are in traveling and inform their agents instantly Show less
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GBC International
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United Kingdom
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Receptionist
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May 2018 - Sep 2018
- Screen calls and transfer them to the proper agent - Advise a diverse range of people (especially people from Central and West Africa) - Doing follow up with patients three times a week - Record the information on Excel sheet and report to management - Liaise and inform with the account department about the visa status of patient, in two weeks prior to expiry date - Forward all accounts received to the finance department - Plan and inform with the patient liaison team about appointment and surgeries if any -Write weekly/ monthly reports on patient’s progress and any activities -Inform patient their upcoming appointments with doctor Show less
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God Purpose Ministry
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United States
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Religious Institutions
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Student Volunteer
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Feb 2017 - Oct 2017
Public Relations Practitioner Public Relations Practitioner
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Student Intern
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Jun 2017 - Jul 2017
Assistant Assistant
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Education
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2015 - 2019
Eduvos
BA Journalism, Communication and Media Studies -
2014 - 2014
Midrand Graduate Institute
Pre-degree, Communication, General -
2013 - 2013
Getting To Know English Center
Certificate in English language -
2012 - 2012
Collège de France Ankadilalana
Baccalaureat serie L, Modern literature -
2011 - 2011
Independent candidate
Baccalaureat Malagasy, Serie A1
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