Experience

Staymaker Hospitality Pvt Ltd

• India
• Hospitality
• 1 - 100 Employee

• Cluster Business Head - West Bengal & Jharkhand

  • Feb 2021 - Present

  Business Development, Revenue Management, Planning, Expansion in West Bengal & Jharkhand. Business Development, Revenue Management, Planning, Expansion in West Bengal & Jharkhand.



OYO

• Portugal
• Design Services
• 1 - 100 Employee

• Business Development Manager

  • Apr 2019 - Feb 2021

  Business Development Business Development



Jet Airways

• Airlines and Aviation
• 1 - 100 Employee

• Sr.CSA

  • Jun 2012 - Apr 2019

  Responsible for planning and organizing a plan to achieve daily target. Management of daily target of up sell for the unsold business class seat. Responsible for selling Jet Advance and to maximize revenue through secondary sources. Making strategy for convincing other airline to provide maximum no of FIM to the company to increase revenue. Co ordination with different travel agents for maximum booking to be provided. Alignment with corporate offices for recurring revenue. Tieup with different agencies for repeated booking . Ensuring guest delight through various modes such as celebrating birth day , wishing guest Managing , planning , supervising all the activity to promote the brand and increase revenue. Show less



KINGFISHER AIRLINES (INTERNATIONAL) LIMITED

• United Kingdom
• 1 - 100 Employee

• Customer Service Representative

  • 2010 - 2012

  Responsible for On time performance of the turn around time of the aircraft Load and trim controller for all the flights in the day Ensuring guest delight through various modes such as celebrating birth day , wishing guest Managing , planning , supervising all the activity in the ramp side and delegating roles to all the helpers Making manual load and trim certificates for the flight as per DGCA recommendation Responsible for On time performance of the turn around time of the aircraft Load and trim controller for all the flights in the day Ensuring guest delight through various modes such as celebrating birth day , wishing guest Managing , planning , supervising all the activity in the ramp side and delegating roles to all the helpers Making manual load and trim certificates for the flight as per DGCA recommendation



BHARAT BPO SERVICES LIMITED IRCTC

• Customer Services Agent

  • 2007 - 2008

  Solving customer’s query and giving them solution through CRS. Assistant to the customer for any kind of online transaction through IRCTC website. Responsible for the best solution given to the customer and reputation of the brand maintain at all time by getting good ratings from customers should be the first priority. Solving customer’s query and giving them solution through CRS. Assistant to the customer for any kind of online transaction through IRCTC website. Responsible for the best solution given to the customer and reputation of the brand maintain at all time by getting good ratings from customers should be the first priority.