Experience

Wemade Entertainment Co., Ltd.

• Head of CS department

  • Jun 2013 - Present

  • Management Customer Service(Live Operation) Department.• Developed Optimized CS process for Mobile Game.• Managing Live CS & operations of PC-online games and Mobile games.• Planing for increase Customer satisfaction such as Data analysis VOC to increase sales/service indexes.• Supporting Global Game Biz• Chief of Communications Secrets Act Protection• Chief of Personal Information(security) Protection



NHN

• Oil and Gas

• General Manager

  • Feb 2011 - Jun 2013

  Head of core game operative planning department• Led 15-persons in planning, support division, comprised of multidisciplinary teams• Responsible for Game operation planning and decision-making within the sales. • Responsible for the creation a game projects for worldwide market distribution from concept to product.• Head P/L responsibility of all mobile / PC-online game global service.• Oversees and supports Game CS team in all kind of tasks.• Supports the creative… Head of core game operative planning department• Led 15-persons in planning, support division, comprised of multidisciplinary teams• Responsible for Game operation planning and decision-making within the sales. • Responsible for the creation a game projects for worldwide market distribution from concept to product.• Head P/L responsibility of all mobile / PC-online game global service.• Oversees and supports Game CS team in all kind of tasks.• Supports the creative team in matters of Design and QA.Global Game PD• Worked with 100+ Multinational Game Companies for Live Operation.• Directed “Mobile Game” and “PC-online game” development to change its concept to global market not only Korean local market.• Launched “Mobile/PC Game” into SEA Market. Managed whole schedule and cooperated with several teams such as PR, Marketing, QA, Localization and Game Development. • Devised “Mobile game global service platform” for mobile games of NHN.• Launched and Operated “PC-online games” into Global market with variety service environment (Global/Local, Publishing/Sub-Licensing and Sales)• Devised monetization model of “PC-online games” for global market.• Monetization Analysis and Planning monetization model of PC-online games.• Managed and Developed numerous international clients. (more than 20)Head of published game CS department – additional task• Setup NHN published game CS team and management. (+180 employees)• Ensure strong customer service and customer satisfaction.• Oversees and supports the Operation, Call center in all kind of tasks.• Developed the way to measure customer satisfaction. Show more Show less



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Group manager

  • Jan 2004 - Oct 2010

  • Setup and managed group of up to 250 agents.• Setup the whole CS structure of Blizzard Ent. (KR, TW, SEA)• Involved setup the whole CS structure of Blizzard Ent. (US, EU)• Won several international CS awards (also JD power ranked)• Setup the GM, Call Agent workflow and procedure internationally. (KR, TW, SEA, EU)• Setup the Global standard measures in all kind of tasks (KR, US, EU, TW)• Designed Blizzard survey system and CS KPI globally.• Business traveling for… • Setup and managed group of up to 250 agents.• Setup the whole CS structure of Blizzard Ent. (KR, TW, SEA)• Involved setup the whole CS structure of Blizzard Ent. (US, EU)• Won several international CS awards (also JD power ranked)• Setup the GM, Call Agent workflow and procedure internationally. (KR, TW, SEA, EU)• Setup the Global standard measures in all kind of tasks (KR, US, EU, TW)• Designed Blizzard survey system and CS KPI globally.• Business traveling for Setup the CS department (US_CA, US_TX, EU, TW, SGP, CHN)• Led Global CS tool development KR team. • Involved World of Warcraft development to change its concept to KR market.• Planned E-sports and Customer releationship programs Show more Show less



4Biz

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager

  • May 2002 - Jan 2004

  • Manager of Programming & Design team• Web-master & DBA• Lead Programmer



Multi Enterprise

• India
• Plastics Manufacturing
• 1 - 100 Employee

• General Manager

  • Apr 1999 - Apr 2002

  • Developed game server of SK Netsgo• Published game localization• DB Setup for online game sales



DB Bank

• United Kingdom
• Investment Banking
• 1 - 100 Employee

• Head Programmer

  • Feb 1997 - Sep 1998

  • C/C++ programmer• DB Programmer & Web master• Consultanting (how to setup the DB & Website)