Experience

Jahnel Group, an Inc. 5000 company

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Specialist

  • Jul 2018 - Present



Conduent Legal and Compliance Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• NOC Analyst

  • Jun 2014 - Jul 2018

  Prioritize incidents in accordance with customer business requirements and operational impact, and follow them through completion or escalation. Provide first level client support for site difficulties. Moderate weekly release maintenance Regulate and ensure project resolutions are reached on long-term work projects Report hardware and application performance issues as they arise Document all actions in accordance with standard company policies and procedure Prioritize incidents in accordance with customer business requirements and operational impact, and follow them through completion or escalation. Provide first level client support for site difficulties. Moderate weekly release maintenance Regulate and ensure project resolutions are reached on long-term work projects Report hardware and application performance issues as they arise Document all actions in accordance with standard company policies and procedure



The ARCH of Rensselaer County/Schenectady ARC

• Rensselaer/Schenectady, NY

• Direct Support Professional

  • Aug 2013 - Jun 2014

  Planned and executed community inclusion activities, and administered medication complying to OMRDD and company policy. Provided support to the emotional, physical and personal well-being of the individuals assigned. Advocated for intellectually disabled during medical appointments and procedures. Encouraged growth by recognizing their autonomy and being proactive with them in reducing their risk of harm. Provided hands on assistance with daily living skills, household responsibility, and ensured the opportunity to engage in a variety of life experiences inside and outside the home. Developed strategies to support individuals, providing greater level of independence. Show less



Union Tae Kwon Do

• Chantilly Virginia

• Teaching Lead

  • Jun 2007 - Jun 2013

  Managed a small team with the mission to increase productivity using positive encouragement. Organized after-school academic activities focusing on increasing student's reading and math skills. Implemented specialized training discipline to promote positive positive behavior, problem solving skills, and self-confidence. Managed a small team with the mission to increase productivity using positive encouragement. Organized after-school academic activities focusing on increasing student's reading and math skills. Implemented specialized training discipline to promote positive positive behavior, problem solving skills, and self-confidence.



Image Experts

• United States
• Wholesale

• Operations Manager

  • Apr 2006 - Apr 2007

  Managed distribution of merchandise both inbound and outbound Trained new employees Managed all inventories Performed administrative duties Assisted customers in product selections Managed distribution of merchandise both inbound and outbound Trained new employees Managed all inventories Performed administrative duties Assisted customers in product selections