Bianca Tortori
Sales Advisor at Lusa Language School- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Native or bilingual proficiency
Topline Score
Bio
Credentials
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Outbound Marketing & Sales
Rock ContentMay, 2021- Sep, 2024
Experience
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Lusa Language School
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Portugal
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Education Administration Programs
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1 - 100 Employee
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Sales Advisor
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Jun 2021 - Present
● Advice and consultative sales to more than 200 potential customers/students per month, with a conversion rate above 30%; ● Proactively follow up leads to ensure compliance with commercial goals, encouraging enrolment when appropriate; ● Updating the sales and student information system; ● Incident management with presentations of adapted solutions; ● Monitoring of all stages of the registration process being a main point of contact for students; ● Interaction with the Operations team to provide an excellent student experience throughout the program. Show less
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Student Advisor
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Oct 2017 - Jan 2021
● Provision of international education guidance to over 4,000 prospective customers; ● Inbound sales with achievement of all productivity and quality KPI’s targets; ● Management of over 150 student enrollment processes, accommodations and flight bookings, insurance issues and visa applications; ● Follow up on student recruitment leads using data processing in CRM softwares; ● Management of complaints, provide solutions and options within the time limits; ● Work closely with other departments and stakeholders to respond all customer inquiries; ● B2C relationship with pre and after-sale services and focused on customer success. Show less
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GL events
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France
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Events Services
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700 & Above Employee
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Executive Producer
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May 2017 - Oct 2017
● Planning and analysis of content activities for International Conferences and Exhibitions; ● Maintenance of B2B relationship between stakeholders, suppliers, clients and sponsors; ● Coordination of financial resources, logistics operations, catering and venues; ● Supervising large numbers of staff members across a variety of departments; ● Collaboration with the creative teams advising on concept and project development; ● Planning and analysis of content activities for International Conferences and Exhibitions; ● Maintenance of B2B relationship between stakeholders, suppliers, clients and sponsors; ● Coordination of financial resources, logistics operations, catering and venues; ● Supervising large numbers of staff members across a variety of departments; ● Collaboration with the creative teams advising on concept and project development;
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Centra
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Shop Assistant
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Jun 2015 - Oct 2016
● Ensuring high levels of customer satisfaction through sales service; ● Preparing customer orders across all fresh cuisine on a daily basis; ● Maintaining store condition and visual merchandising standards; ● Processing register transactions. ● Ensuring high levels of customer satisfaction through sales service; ● Preparing customer orders across all fresh cuisine on a daily basis; ● Maintaining store condition and visual merchandising standards; ● Processing register transactions.
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4BTS
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Travel Arrangements
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1 - 100 Employee
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Events Producer
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Nov 2012 - Oct 2014
● Planning, organization and logistics of recruiting staff to provide outsourced services to the 2014 FIFA World Cup Brazil committee; around 2500 people in the 12 host cities of the event; ● Management of the teams responsible for controlling and maintaining the services provided at headquarters in Brazil; ● Producing parallel marketing actions and solutions for corporate travel and in the international sports and entertainment segment, such as Club World Cup, UEFA Champions League, Super Bowl and UFC. Show less
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Groupon
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United States
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Technology, Information and Internet
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700 & Above Employee
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Lead Generation Analyst
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Mar 2012 - Dec 2012
● Engagement of potential customers using selling techniques to provide digital marketing solutions to their business challenges; ● Identify new business opportunities for service offering through prospecting into new and existing accounts; ● Data analysis, researching and mapping prospective new B2B accounts for strategic outreach; ● Support to the sales teams by updating Salesforce with relevant information; ● Engagement of potential customers using selling techniques to provide digital marketing solutions to their business challenges; ● Identify new business opportunities for service offering through prospecting into new and existing accounts; ● Data analysis, researching and mapping prospective new B2B accounts for strategic outreach; ● Support to the sales teams by updating Salesforce with relevant information;
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Anima Mundi Animation Festival
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Brazil
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Animation
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1 - 100 Employee
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Executive Producer
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Jun 2006 - Feb 2012
● Coordination, production and development of activities in the planning of the festival; ● Selection and management of audiovisual pieces for exhibition in cinemas and squares; ● Supervision of team of monitors for workshops, specialized suppliers of infrastructure, logistics services and resource management; ● Coordination, production and development of activities in the planning of the festival; ● Selection and management of audiovisual pieces for exhibition in cinemas and squares; ● Supervision of team of monitors for workshops, specialized suppliers of infrastructure, logistics services and resource management;
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Education
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2012 - 2014
Universidade Veiga de Almeida
MBA in Marketing Administration and Business Communication, Marketing -
2015 - 2016
ECM: European College Management
General English, English as Second Language -
2006 - 2010
Instituto Federal de Educação, Ciência e Tecnologia do Rio de Janeiro - IFRJ
Cultural Production, Cultural Production
Community
