Experience

Motus

• United States
• Software Development
• 300 - 400 Employee

• Help Desk Team Lead

  • Jun 2019 - Present

  (Formerly Vision Wireless, LLC)- As a Help Desk Team Lead with experience in Managed Mobility Services (MMS), I have a deep understanding of the support requirements that come with managing mobile devices in today's fast-paced business. In my current role, I oversee a team of help desk professionals who provide technical support for mobile devices, including smartphones, tablets, and laptops. I am responsible for ensuring that our team provides timely and effective resolutions to customer issues, while adhering to industry best practices and compliance requirements. I work collaboratively with other teams, and have experience in project management. I am also skilled in leveraging technology to optimize help desk workflows and improve operational efficiency. Show less



Vision Wireless

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist 2

  • Apr 2017 - Jun 2019



Electrolux Group

• Sweden
• Manufacturing
• 700 & Above Employee

• Customer Care Specialist

  • Sep 2015 - Jun 2016

  Responsible for responding to customer inquiries and providing technical support via phone, email, and chat. Proficient in handling high volumes of customer interactions, managing customer expectations, and providing timely and effective resolutions to their issues. Skilled in managing customer escalations and collaborating with cross-functional teams to resolve complex issues. Responsible for responding to customer inquiries and providing technical support via phone, email, and chat. Proficient in handling high volumes of customer interactions, managing customer expectations, and providing timely and effective resolutions to their issues. Skilled in managing customer escalations and collaborating with cross-functional teams to resolve complex issues.