Bianca Steyn
Operations Assistant at Sanctuary Retreats- Claim this Profile
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English Full professional proficiency
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Afrikaans Professional working proficiency
Topline Score
Bio
Credentials
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Full trails guide
FGASAApr, 2016- Nov, 2024
Experience
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Sanctuary Retreats
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United Kingdom
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Hospitality
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1 - 100 Employee
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Operations Assistant
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Jul 2022 - Present
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Hospitality and quality assurance manager
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Oct 2020 - Present
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GM
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Mar 2018 - Sep 2021
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Great Plains Conservation
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Botswana
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Hospitality
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1 - 100 Employee
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Concession and Lodge manager
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Oct 2016 - Apr 2018
• Proven experience in managing multiple properties, assets and staff compliment in remote locations. o Manager of Zarafa Camp. The only Relaix and Chatteu camp in Botswana o Concession manager for Selinda reserve with 3 permanent camps and a mobile camp o Concession Manager for Duba Concession with 2 permanent camps o Opened the New Duba Plains Camp • Overall efficient operation and management of the lodges/camps – including all front of house, and back of house functions • Focusing on guest welfare and ensuring that their experience/stay at the individual camps exceeds expectations • Managing, motivating, training and mentoring staff members • Monitoring and controlling resources and overseeing the spending of funds. • Support to camp management teams • Administration for all concession projects • Maintaining and monitoring controls and SOP’s • Training, mentoring and developing staff in line with established SOP’s • Purchasing and logistics • Hosting of guests • Logistics of staff and guest movements into and out of the concession • Management of staff and staff welfare, staff administration. Show less
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Field guide
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Oct 2014 - Sep 2016
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Bhejane Nature Training
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Hluhluwe
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Camp Coordinator
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Jul 2014 - Sep 2014
Following my passion. Learning how to be the best field guide the industry has seen Following my passion. Learning how to be the best field guide the industry has seen
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moyo - modern sophisticated african restaurant
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South Africa
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Restaurants
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1 - 100 Employee
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National Sales and Marketing Manager
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Jul 2009 - Nov 2013
Management of Sales and Marketing team of 8 Creation and implementation of budgets Creating sales strategies for groups segment Representing moyo at trade shows, exhibitions, roadshows as required Initiating special offers and other initiatives during periods of low season bookings Maintaining and developing relationships with key local partners, wholesalers, charter operators, corporate companies and incentive houses based abroad Achieving quarterly revenue KPIs in key assigned markets Proactively looking for new partners, negotiating contracts and generating group leads Developing relationships with existing partners to increase market share Creating an annual calendar of marketing activities responding to need periods in key assigned markets Regularly appraising and evaluating initiatives to achieve annual budget Initiating and conducting FAM trips with partners from key assigned markets Show less
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moyo uShaka Pier
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Durban Area, South Africa
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Operating partner
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Aug 2007 - Jul 2010
Responsible for revenue generation of moyo ushaka pier. Reported into the board, marketing, sales, promotions , sponsorships and events Serve as the sales contact for customers; serves as the customer advocate. Serve as hospitality industry authority on sales processes and sales contracts Execute and support moyo customer service standards Execute and support the operational aspects of business booked Participate in and practices daily service basics of the restaurant Implement a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Monitor the effective resolution of guest issues that arise Maintain successful performance by increasing revenues, controlling expenses and providing a return on investment Develop strong partnerships with local organizations to further increase brand/product awareness. Develop and manage internal key stakeholder relationships. Execute exemplary customer service to drive customer satisfaction and loyalty Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to moyo Motivate inspire and train staff Show less
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provocouture creations
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Pretoria Area, South Africa
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Entrepreneur
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Jan 2004 - Sep 2006
A Celebration of the curvaceous woman. We design garments for the fuller figure, swimwear, eveningwear, corporate and bridal A Celebration of the curvaceous woman. We design garments for the fuller figure, swimwear, eveningwear, corporate and bridal
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Leefstyl
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Pretoria Area, South Africa
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Key Account Manager
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Jan 2006 - Aug 2006
Identified and signed all program sponsors Managed relationship with all sponsors Identified and signed all program sponsors Managed relationship with all sponsors
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Reflective learning
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Pretoria
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Evaluator
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Jan 2001 - Dec 2003
Evaluated all staff that have gone through the various training programs. Interviewed and employed staff according to the vacancies available and their ability and eagerness to learn Evaluated all staff that have gone through the various training programs. Interviewed and employed staff according to the vacancies available and their ability and eagerness to learn
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Education
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University of Pretoria/Universiteit van Pretoria
Bachelor of Commerce (BCom), Marketing -
FGASA
Fgasa level level 1 Full trails guide, Wildlife Biology -
Bhejane nature training
Full trails FGASA level 1, Wildlife Biology -
Damelin
Project Management, Business/Commerce, General -
Crawford college Pretoria