Team Leader

• Sep 2022 - Present

• Aug 2019 - Sep 2022

•Creating an inspiring team environment with open communication culture•Setting clear team goals and KPIs•Delegating tasks to team members.•Developing and implementing a timeline to achieve targets.•Managing day-to-day teams' operation and performance•Monitoring team performance and report on metrics•Empowering team members with skills to improve their confidence, product knowledge, and communication skills.•Conducting training of team members to maximize their potential.•Listening to team members feedback and resolve any issues or conflicts•Recognizing high performance and reward accomplishments•Contributing to the growth of the company through a successful team.•Planning and organizing team-building activities•Encouraging creativity and risk-taking Show less

• Aug 2017 - Jul 2019

•Maintaining a positive, empathetic, and professional attitude toward customers at all times.•Responding promptly to customer inquiries.•Communicating with customers through various channels.•Acknowledging and resolving customer complaints.•Knowing our products inside and out so that we can answer questions.•Processing orders, forms, applications, and requests.•Keeping records of customer interactions, transactions, comments, and complaints.•Communicating and coordinating with colleagues as necessary.•Providing feedback on the efficiency of the customer service process.•Managing a team of junior customer service representatives.•Ensure customer satisfaction and provide professional customer support. Show less

Teacher

• Sep 2015 - Aug 2017

•Teaching students based on national curriculum guidelines within our specialist subject areas •Planning, preparing and delivering lessons •Encouraging student participation in lessons and in other school-related activities •Assessing and reporting on the behaviour of students •Attending and taking part in staff meetings to support the smooth running and administration of the school •Collaborating with parents, careers, guardians, support workers, and other professionals to safeguard and ensure the educational welfare of declared students who may have special education needs Show less