Bianca M.

Special Programs Care Coordinator at Hoag Executive Health
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Contact Information
us****@****om
(386) 825-5501
Location
Newport Beach, California, United States, US
Languages
  • Spanish Full professional proficiency

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Bio

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Credentials

  • Phlebotomist Technician II License
    State of California
    Aug, 2015
    - Nov, 2024
  • National Certified Phlebotomy Technician
    Contra Costa Medical Career College
    Jun, 2015
    - Nov, 2024
  • BLS/CPR
    American Heart Association | American Stroke Association
    Jul, 2019
    - Nov, 2024

Experience

  • Hoag Executive Health
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Special Programs Care Coordinator
      • Mar 2019 - Present

       Assist with scheduling tests and treatment, including the coordination of multiple appointments amongst several different departments, programs, and specialties.  Assist with pre-authorization process, acting as a liaison between the pre-authorization team, physician office and patient. Provide updates to patients and MD’s as needed on timing and status of authorizations.  Promote “hassle free" referring for MD offices, acting as a concierge for not only the patient but the referring MD.  Facilitate referrals to appropriate care providers as requested.  Schedule Hoag diagnostic tests and procedures (provide patient with itinerary when possible of appointments) including screening for benefits eligibility and insurance coverage.  Coordination of care across the continuum.  Improve patient access to care by navigating through identified barriers.  Link patients to appropriate settings or services to promote speed and efficacy of care, e.g., improve timeliness of diagnostic testing.  Manages transitions in patient care through effective coordination and communication with HCP and their office staff.  Facilitates the identification of issues and solutions related to the delay in the verification or authorization process.  Interfaces with hospital department management and staff to ensure proper communication is handled involving authorizations, medical necessity and scheduling.  I have the ability to multi-task and proficient computer skills. Show less

  • Personalcare Physicians LLC
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Certified Medical Assistant
      • Mar 2014 - Mar 2019

      *Handle medical filing, scheduling and re-scheduling appointments. *Assist doctor with exams and procedures in a concierge practice. *Responsible for incoming and outgoing phone calls for the office, scan patient documents in medical database and have the ability to use EMR system. *Perform phlebotomy functions, prepare blood-collecting equipment, draw blood and safely store and transport samples. *Handle medical filing, scheduling and re-scheduling appointments. *Assist doctor with exams and procedures in a concierge practice. *Responsible for incoming and outgoing phone calls for the office, scan patient documents in medical database and have the ability to use EMR system. *Perform phlebotomy functions, prepare blood-collecting equipment, draw blood and safely store and transport samples.

  • South County Kidney and Endocrine Center/ Irvine Odyssey Medical Center
    • Irvine, CA
    • Medical Assistant/Back Office Supervisor
      • May 2011 - Aug 2015

      *Handled medical filing, scheduled and re-scheduled appointments. *Assisted doctor with exams and procedures. *Performed phlebotomy functions. *Prepared blood-collecting equipment, draw blood and safely stored and transported samples. *Followed infection-control and safety procedures in carrying out daily phlebotomy functions. *Handled medical filing, scheduled and re-scheduled appointments. *Assisted doctor with exams and procedures. *Performed phlebotomy functions. *Prepared blood-collecting equipment, draw blood and safely stored and transported samples. *Followed infection-control and safety procedures in carrying out daily phlebotomy functions.

Education

  • American Career College
    Diploma, Medical/Clinical Assistant

Community

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