Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Fraud Operations Manager

  • Feb 2020 - Present



Radius

• Financial Services
• 1 - 100 Employee

• AVP Fraud Manager

  • Jul 2020 - Present

  leads in the development and execution of fraud processes, strategies and controls to minimize deposit fraud risk, operational impacts, and operational losses to the Bank. Evaluates the effectiveness of tools and processes, while monitoring account opening metrics & operational losses/impacts through existing and future reporting.

• Customer Service Manager

  • Oct 2018 - Aug 2020

  • Manage and motivate a supervisor team to ensure staffing and performance levels are met; identify opportunities to improve customer experience through coaching and mentoring. • Execute programs that promote teambuilding and employee loyalty.• Ensure full compliance with all regulations, BSA compliance and audit reports; Managed and completed a number of successful audits and implemented monthly internal audits based on findings.

• Customer Experience Coordinator

  • Apr 2018 - Oct 2018

• Customer Service Supervisor

  • Sep 2017 - Apr 2018

• Customer Service Representative

  • Aug 2016 - Sep 2017



Radius

• Financial Services
• 1 - 100 Employee

• Financial Center Advisor

  • Oct 2014 - Dec 2015

  • Responsible for opening a variety of deposit/non-deposit accounts • Delivers excellent customer service while processing transactions accurately and effectively. • Complies with all bank regulations and procedures • Complete all bank operations in a timely manner • Responsible for opening a variety of deposit/non-deposit accounts • Delivers excellent customer service while processing transactions accurately and effectively. • Complies with all bank regulations and procedures • Complete all bank operations in a timely manner



4moles.com

• Financial Services
• 100 - 200 Employee

• Bank Teller

  • Oct 2012 - Oct 2014

  • Delivered excellent and positive customer service to a variety of customers • Identified and recognized the financial need of the customer and performs efficient and accurate banking transactions • Complied with all Citibank, federal, and corporate rules, regulations, and procedures to insure the welfare and security of the customer and bank assets • Effectively explained and educate clients on bank products and services • Displayed significant improvement on KDS score; from red to green first quarter to second quarter Show less



Boston Red Sox

• Sports Teams and Clubs
• 700 & Above Employee

• accounting intern

  • Jun 2012 - Jan 2013

  analyze and process invoices from the many different vendors of the Boston Red Sox. Organize financial files and send out checks to the suppliers/partners of the company. analyze and process invoices from the many different vendors of the Boston Red Sox. Organize financial files and send out checks to the suppliers/partners of the company.



dotwell

• financial ambassador

  • Jul 2011 - May 2012

  Planned and organized a lesson plan for 15-20 teens on Finance (banking, budgeting and saving, identity theft etc). Prepared taxes for low income families during the 2010 and 2011 tax season. Planned and organized a lesson plan for 15-20 teens on Finance (banking, budgeting and saving, identity theft etc). Prepared taxes for low income families during the 2010 and 2011 tax season.