Experience

QuesGen Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director Of Client Services

  • Mar 2020 - Present

  I oversee the client services department ensuring the success of her clients’ academic and commercial research studies.

• Client Services Manager

  • Apr 2014 - Mar 2020



Cal Sierra Technolgies

• Administrative Assistant

  • Mar 2013 - Apr 2014

  Dispatcher o Manage technicians, purchase and track parts for service calls, enter contracts and equipment into database, quote customers on services needed Receptionist o Answer phones, enter new customers into CRM database, filing Accounting o Enter bills, invoice, sales reporting, labor reporting Return Material Authorization (RMA) o Coordinate with vendors and customers to return defective products Dispatcher o Manage technicians, purchase and track parts for service calls, enter contracts and equipment into database, quote customers on services needed Receptionist o Answer phones, enter new customers into CRM database, filing Accounting o Enter bills, invoice, sales reporting, labor reporting Return Material Authorization (RMA) o Coordinate with vendors and customers to return defective products



California Events

• Event Staff

  • Jun 2010 - Mar 2013

  Lead Event Staff • Lead teams of 5-10 to coordinate events of 1000-3000 attendees Lead Event Staff • Lead teams of 5-10 to coordinate events of 1000-3000 attendees



GIna Haggarty

• Burlingame California

• Assistant

  • Jan 2011 - Sep 2011

  I assisted in day-to-day office tasks, designed marketing pieces using Pages and Constant Contact and prepared folders after homes were sold. I assisted in day-to-day office tasks, designed marketing pieces using Pages and Constant Contact and prepared folders after homes were sold.



Nite Owl Cookies

• Santa Cruz California

• Assistant Manager

  • Sep 2008 - Jun 2010

  I was part of the first group of hires in this new start up in Santa Cruz. I ended up having my hand in everything and it was great experience. I started as a delivery driver where I demonstrated my time management skills. I then created my own position as assistant manager. My responsibilities were vast mainly consisting of preparing all drivers, answering calls and performing outstanding sales calls, always up selling. I also created training materials, helped train the new round of employees, helped maintain the website, and helped create and distribute marketing materials.