Experience

Keel Team Real Estate Investments

• United States
• Real Estate
• 1 - 100 Employee

• Executive Assistant Project Manager

  • Nov 2021 - Present

  Project Manager/ Executive Assistant Manages front-facing outreach with investors and stakeholders to acquire new property investments while managing tax returns, refinancing, staff hiring, and operational coordination with Asset Manager and other VAs. Investor Outreach: Initiates and maintains phone communication with investors, following up on leads and inquiries to secure investments and raise capital for new properties. Stakeholder Correspondence: Manages and prioritizes email correspondence to maintain seamless stakeholder communications, delivering efficient support and facilitating informative interactions to build trust and confidence. Financial Management: Oversees and manages tax return process, financing, and capital raising for new properties while handling financial management duties to ensure timely and accurate financial reporting. Staff Recruitment: Performs recruitment, training, and onboarding for new staff members, delegating duties and responsibilities to ensure seamless operations and high-quality customer service. Team Coordination: Collaborates with Asset Manager and other Virtual Assistants (VAs) to coordinate daily duties and support the team in achieving performance goals. Show less



Planet Fitness

• South Africa
• Health, Wellness & Fitness
• 500 - 600 Employee

• Sales Manager

  • Apr 2018 - Sep 2021

  Sales Manager Oversaw all aspects of operations, sales, and marketing for a planet fitness facility to reach monthly profitability targets and surpass client expectations with service offerings. Operations Management: Managed a fitness facility, overseeing daily operations, sales team, targets, and overall performance to assist customers in achieving fitness goals without interruptions. KPI Monitoring & Sales Forecasting: Reported on key performance indicators (KPIs) and sales figures on a daily basis, analyzing and projecting sales percentages to improve overall performance. Sales Enablement: Coached and trained sales consultants to improve performance, increase revenue, and elevate customer satisfaction. Monitored individual targets and club goals to ensure collective success and empowerment. Cross-Functional Collaboration: Worked closely with HR to identify staffing needs, liaised with marketing to coordinate promotional events, and collaborated with administrative staff to ensure compliance with company SOPs. Marketing Planning: Drove weekly collaborations with Marketing Planner to develop and implement effective marketing strategies to increase club membership and improve customer engagement. Show less



Al Mana

• Qatar
• Retail
• 300 - 400 Employee

• Customer Service Representative

  • Dec 2015 - Dec 2016

  Customer Service Representative Collaborated with operations manager to improve service and increase customer satisfaction. Acquired valuable competencies by actively pursuing training and professional development opportunities. Comprehensive Training: Participated in a comprehensive customer service training program from various companies under Al Mana Media’s franchise to develop and refine key skills and competencies. Exceptional Service: Consistently delivered exceptional customer service by providing prompt and courteous assistance to customers, addressing concerns and resolving issues to drive high levels of customer satisfaction. Data-Driven Improvements: Collaborated with Operations Manager to provide feedback and insights into customer service issues and potential opportunities for improvement. Show less