Experience

Cookpad

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Country Manager-Coach development

  • Jan 2023 - Present



Eataly

• United States
• Food and Beverage Services
• 700 & Above Employee

• • Jun 2021 - Jan 2023

  • Managed customer relations and sales, creating customized and successful event strategies based on feedback and customer ratings • Developed and maintained solid relationships with private customers, increasing retention rate and becoming the point of reference for public institutions as the Italian Embassy and Italian Chamber of Commerce. • Directed and followed all activities pertaining to event planning and execution, achieving +150% event sales on 2018• Planned and coordinated staff before and during events• Carefully managed marketing and event budgets and schedules • Empowered team synergy and positive workflow• Monitored all communication campaigns, achieving a clearer and more coherent brand perception• Planned and developed restaurant and event projects, monitoring and setting deadlines for 2 restaurants, 1 cooking school and daily events Show less

• • Nov 2019 - Jun 2021

  • Created new education concepts and events (+50% created activities)• Managed customer relations and sales, working with clients tirelessly to ensure full support• Followed all events from conception to physical configuration• Offered high quality service service during restaurant events, festivals, banquettes and team buildings• Developed and maintained strong relations with partners and vendors (+30% partners and vendors in the city)• Led cooking and tasting classe Show less

• • Jun 2019 - Nov 2019

  • Participated in the creation of ongoing development and training programs, focusing on quality control and improved performance• Analyzed staff post training performance, determining employees level of performance and need for retraining• Oversaw talent On boarding and Orientation programs



ALICETTE S.R.L.

• Italy
• Events Services
• 1 - 100 Employee

• EVENT ORGANIZER AND STAFF TRAINING

  • Jan 2019 - Apr 2019

  • Worked to motivate and support all staff, raising awareness on sustainability and knowledge on quality products • Developed Restaurant owned garden projects • Supervised ingredients and equipment during events, succeeding in coordinating up to 10 internationally and Michelin recognized restaurants during the 3 day event conducted by Ambani's family in St. Moritz • Worked to motivate and support all staff, raising awareness on sustainability and knowledge on quality products • Developed Restaurant owned garden projects • Supervised ingredients and equipment during events, succeeding in coordinating up to 10 internationally and Michelin recognized restaurants during the 3 day event conducted by Ambani's family in St. Moritz



BERBERE S.R.L.

• Italy
• Restaurants
• 1 - 100 Employee

• FRONT OF HOUSE

  • Sep 2018 - Nov 2018



Ratana Restaurant

• Germany
• 1 - 100 Employee

• KITCHEN TRAINEE

  • Jun 2018 - Aug 2018



La Banda Hostel

• Seville, Andalusia, Spain

• HOSPITALITY SPECIALIST

  • May 2017 - Sep 2017

  • Planned and managed weekly menu, creating a more sustainable menu, focused on seasonality and reduced waste • Greeted and assisted all international guests, achieving with the team the gold medal as best hostel in Spain 2017 • Planned and managed weekly menu, creating a more sustainable menu, focused on seasonality and reduced waste • Greeted and assisted all international guests, achieving with the team the gold medal as best hostel in Spain 2017