Group Operations Manager

• Sep 2022 - Present

Hotel Manager - Leeu Estates

• May 2020 - Sep 2022

Hotel Manager at Leeu Estates

Events & Corporate Sales Manager

• Jan 2017 - May 2020

Design of all documentation – function sheets; invoice & quote template; events contractsDesign of package offers i.e. B&B with spa; activities Creating and execution of 12-month special events calendar for all unitsCurate all events and design menus in conjunction with the different restaurant and hotel chefs in accordance to budget and requirements from clientsSales Meetings; Western Cape + Johannesburg; Sales focus: Corporate, Leisure and Incentive Groups Attend industry related events to network and build contacts Conduct regular Site inspections and STO/PCO & Corporate open days/events Attending to all inquiries and responding with relevant information/quotesFollow up on inquiries/quotes to turn leads into salesConsult with clients to coordinate their entire event including accommodation; Ordering of the necessary decor items for eventsArranging of on- and offsite group activities and transfers as required Coordination of event on the day in partnership with the different Hotel- and Restaurant outlets Quoting, Invoicing, Follow-up on paymentsUpdating of bookings on Hotel and Restaurant booking system; Protel & DineplanTracking business, forecasting and compiling reports on budgets; monthly revenue reports Coordinate group accommodation bookings whilst working closely with the Group Revenue Manager to yield best ADRPre- and post-checks on venuesNurturing Key-Accounts to ensure return business; Host weekly Events MeetingsConsult with Marketing Department on regular basis to update event information on website; schedule social media posts; design of marketing collateral Conceptualising new packages/promotions and exclusive events/groups and restaurant offerings whilst staying within budgeted COS for food & beverage with best ROIAttend and report on events progress in weekly Operations Meeting; Revenue Meeting KPI’s: Revenue; New & Return Business; Footfall; Average spend per head; New Concepts Show less

Events Manager

• Mar 2013 - Sep 2016

Attending to inquiries by responding with relevant information/quotes Follow up on inquiries/quotes to turn leads into sales Consult with clients to coordinate their entire event Ordering of the necessary decor items for events Coordination of event on the day in partnership with the F&B-, Golf-, and Accommodation departments Creating dedicated events for Members; Marketing of these events through Newsletters & Social Media Consult with the Executive Chef to compile menus for special events Quoting, Invoicing, Follow-up on payments Tracking business and compiling reports to achieve budgets Coordinate group accommodation bookings in conjunction with the Rentals Department Organising off-site activities for groups Organising team-building activities for groups with preferred suppliers Pre- and post-checks on venues Conducting regular site inspections & FAM-trips with potential clients, PCO’s and STO’s Nurturing Key-Accounts to ensure return business Conduct off-site sales visits Attend networking and industry events Consult with Marketing Manager on regular basis to update event information on website Conceptualising new packages/promotions and exclusive offers for F&B-, Golf-, and Accommodation Departments in conjunction with the Marketing Manager Host weekly events meetings Attend and report on events progress in weekly Operations Meeting Show less

Sales, Marketing and Events Manager

• Sep 2012 - Feb 2013

Developing and nurturing client base Daily guest feedback reporting from Website, TripAdvisor, Twitter and personal follow up calls Weekly events forecast Sales Calls to previous and potential clients to confirm return and new business Hosting regular site inspections and FAM trips Social Media updates and promotions; Facebook & Twitter; Website updates Develop and coordinate innovative marketing activities Work closely with the design and marketing central office in Johannesburg for events marketing collateral; launching of Client liaison, quoting, contracting and managing of events with 300+ guests Overseeing reservations system ensuring group bookings have been confirmed and system is accurate Checking weekly forecast, upcoming function sheets & entertainment schedule Attending daily staff briefings Meet and greet of guests Manage debtors’ book Attend weekly Management Meeting Management of guest complaints/reviews Staff reviews, training and roster Show less

Events Manager

• Nov 2009 - May 2012

Managing all Corporate Golf Days, Conferences, Banqueting, Member Events and Special Events Quotes / Invoicing Revenue reporting Host weekly events meetings with relevant departments Sales strategy Host site inspections Pre and post checks on venues Nurturing key accounts Special events Creating marketing collateral New packages / rates development Managing all Corporate Golf Days, Conferences, Banqueting, Member Events and Special Events Quotes / Invoicing Revenue reporting Host weekly events meetings with relevant departments Sales strategy Host site inspections Pre and post checks on venues Nurturing key accounts Special events Creating marketing collateral New packages / rates development

Banqueting Manager

• Nov 2009 - Aug 2010

Coordinate events Set up of venues Quotes / Invoicing Wages Staff training / rostering OE Stock control Purchasing Coordinate events Set up of venues Quotes / Invoicing Wages Staff training / rostering OE Stock control Purchasing

Hospitality Manager

• Apr 2009 - Oct 2009

Stock control Purchasing Training of staff Rostering of staff Wages / HR Cash-up / Petty-Cash Maintenance of Restaurants Organising events Stock control Purchasing Training of staff Rostering of staff Wages / HR Cash-up / Petty-Cash Maintenance of Restaurants Organising events

General Manager

• Nov 2006 - Mar 2009

Stock control Purchasing Maintenance Cash up / Petty cash Staff training / rostering Wages Menu design Coordinate events Set up of venues Stock control Purchasing Maintenance Cash up / Petty cash Staff training / rostering Wages Menu design Coordinate events Set up of venues

Restaurant Manager

• Mar 2005 - Oct 2006

Staff training / rostering Stock control Purchasing Cash up / Petty cash Marketing / Promotions Staff training / rostering Stock control Purchasing Cash up / Petty cash Marketing / Promotions

Restaurant Manager

• Mar 2003 - Feb 2005

Coordinate events Staff training / rostering Wages / Tips Stock control Purchasing Coordinate events Staff training / rostering Wages / Tips Stock control Purchasing