Intermediate Project Coordinator / Scrum Master

• Mar 2022 - Present

Project Manager Consultant

• Aug 2021 - Feb 2022

I provided consulting project management services on the company's restructuring project. In this project I can highlight the following activities: • Mapped the company’s internal processes, and identified the gaps, weaknesses, and risks. Built and implemented the appropriate recommendations of changes; applied training and analyzed metrics • Supported the Project Management, Marketing, Operations, Financial, and Business Development areas to create their processes and improvement strategies; • Produced informative and cohesive presentations to effectively communicate plans and results to all stakeholders. • Accurate use of the PDCA Cycle (i.e. Plan-Do-Check-Act Cycle) as part of effective Organizational Change Management. • Managed stakeholders’ relationships to understand problems and opportunities, validated their requirements, presented project progress reports, and recommended solutions to enable the organization to meet its goals. • Initiated the feasibility analysis for the introduction of new services and products, minimizing the risks of opening non-profit operations. • Planned and managed software development project and its implementation, collected requirements, conducted status meetings, controlled change requests, and monitored the budget. • Explored benchmark companies to investigate financial metrics and results. • Developed the Human Resources Department and its entire recruitment and selection processes. • Developed a management tool to monitor the results of more than 100 drivers that work for the company, enhancing and standardizing the service. • Facilitated problem-solving and root cause analysis workshops preventing replication of problems across the company. • Developed and implemented a successful communication plan to provide real-time information. Increased communication, response assertiveness, and achieved customer satisfaction. • Managed a Proposal Process improvement saving 20% in the time-lapsed and increasing 30% in compliance. Show less

Project Manager

• Jun 2020 - Feb 2022

Coloursmith Labs Inc. is a Startup based in Halifax, Nova Scotia, that specializes in the design and development of novel sophisticated optical filtering materials for the global vision care industry. It is in the process of commercializing a number of products that protect and enhance the vision of commodity contact and eyeglass lens users. As a Project Manager, some of the activities include: • Ensured efficiency in the execution of project deliverables by advising on project management best practices and tailoring existing approaches and processes making balanced use between agile and traditional tools to achieve better results. • Coordinated the strategic projects of the Company, tracking deadlines, scope, procedures, and budget. • Wrote, distributed, and controlled project documents, including but not restricted to: status reports, meeting minutes, risk logs, stakeholders’ directory, project schedules, contracts, invoices, timesheets, and budget controls. • Monitored 10+ projects/programs and their dependencies, resources, deliverables, and schedules, to closely follow project development, and tracked each stage of the lifecycle was completed appropriately and within time, budget and quality. • Prepared and presented the monthly status for the Funding Agencies using PowerPoint skills • Worked close to internal customers, stakeholders, and suppliers to assure the project expectations • Managed a team with 5 process consultants and their contracts (budget, time, and scope) •Responsible for raising funds for the company from financing agencies such as NRC-IRAP, ACOA, Government of Nova Scotia, among others. • Acted as the main contact between the company and Funding Agencies to assure the scope and quality of the deliverables • Assisted in risks analysis and carrying out risk management plans; Show less

Customer Service Representative

• Feb 2020 - Jun 2020

• Researched and resolved a high volume of inbound telephone and internet inquiries related to Group Benefits (GB) products and services; • Networked throughout the organization and in several IT tools simultaneously to engage supporting units in delivering solutions; • Troubleshot and resolved technical issues and provide support to users of the Internet site; • Contributed to team effort by accomplishing results as needed • Continuously achieved targets and exceeded expectations with outstanding results of 90% of cases turnaround in less than 24 hours. Show less

Project Coordinator

• Apr 2019 - Jan 2020

• Followed-up on all aspects of the projects, quotes, estimates, and RFP’s negotiating and ordering from the suppliers materials for all projects. • Created, maintained, and tracked projects documents. • Responsible for maintenance of the office supplies including monitoring, ordering, and purchasing; • Provided general administrative support reviewing, evaluating, and implementing administrative procedures and activities of establishment, oversee and coordinate office proposals; • Responsible for maintenance of office supplies and budgetary controls, including monitoring, ordering, and purchasing; • Ensured compliance with guidelines, principles, laws, and rules within the company; • Coordinated administrative processes including filing, data entry, electronic file management, updating organizational charts and spreadsheets; • Performed scheduling and payroll • Supported the development, planning, and management of critical paths and timelines, ensuring that the deadlines are met; • Coordinated office services such as premises, facilities, equipment, supplies, forms, maintenance, and customer inquiries; Show less

Senior Lawyer

• Feb 2009 - May 2017