Funding Analyst

• May 2023 - Present

Supervisor

• Mar 2023 - May 2023

Associate

• Jul 2022 - Nov 2022

Operations Manager

• Apr 2021 - May 2022

-Provide superior customer service by continuously engaging with new clients, existing students, teaching staff & sales team and ensure delightful service in every interaction. -Maximize client outreach by regularly making outbound calls and attending inbound calls. -Resolve customer complaints and concerns with utmost priority and professionalism. -Perform data entry and record management for financial, operations and staff database. -Meet with all the regulatory and audit requirements as per the standards set by stakeholders and government departments. -Promote and sell various linguistic services offered by the institute and contribute in the overall growth of business. -Write and distribute email, correspondence memos, letters, faxes and forms. -Update and maintain office policies and procedures. Show less

Civil Engineer

• Jul 2017 - Mar 2021

-Coordinate with clients and contractors to provide best resolution based on customer preferences, income determination and collateral valuation. -Collaborating with senior management, ground staff and project supervisors to create a customer centric and team working environment and providing legendary client service which impact in increase of business. -Providing timely, effective, and personalized directions to the construction team to ensure all civil work is conducted as per the client’s preference and regulatory requirements. -Resolve customer concerns over calls, through emails & in person by providing best-in-class service and offering alternate options among the available portfolio. -Prepare various business reports and client records precisely and accurately in tune with company’s policies and laid down guidelines. -Prioritize commitment towards Service Level Agreements and take prompt action in timely manner. -Ensuring regulatory compliance and safety for the project. -Finding solutions to problems and producing presentations to showcase them. Show less