Experience

Flyking Entertainment

• India
• Entertainment Providers
• 1 - 100 Employee

• Production Manager

  • May 2017 - Present



Melcom Group of Companies

• Ghana
• Retail
• 400 - 500 Employee

• Branch Sales Manager

  • Jul 2013 - Present

  Job Responsibilities• Achieve sales targets and margins and ensure profitable store operations as per agreed Profit and Loss guidelines.• Providing critical analytical feedback on store performance at the Weekly / Monthly Trading Reviews in conjunction with merchandisers and analyze performance in relation to Sales / Space / Sales mix and Density.• To ensure that the inventory is in the right place, at the right time, in the right volume to maximize sales and minimize markdown and terminal stocks.• Solve critical store operational problems including customer’s complaints, in order to ensure operational effectiveness and to increase customer’s satisfaction.• Implements sales programs by developing sales action plans.• Ensure adherence to SOPs (Store Operating Procedures) by the store.• Analyze space allocation in the store with respect to sales generated and recommend necessary changes in the same.• Update merchandising team on latest trends in the market on fashion, price, and product of competitors as well as customer demand.• Provide assistance to the project team in terms of liaison with Government bodies, compliance issues, setting up systems and processes.

• Branch Sales Manager

  • Jul 2013 - Present



Metro Cash And Carry India Pvt Ltd

• Department Manager

  • Apr 2011 - Jun 2013

   Responsible for planning, forecasting and operating towards set budget.  Manage the inventory system of the outlets, place orders to restock the merchandise while managing the outflow and inflow of the inventory by recording the day-to-day transactions.  Comprehensive benchmarking with competitors to update market knowledge and customer trends.  Negotiations with vendors for obtaining best possible price.  Man Power management through process orientation (Briefing and debriefing on daily basis).  Performed tasks including goods receiving, Category Management, inventory control, cataloging  Integrate feedback from every potential customer segment to achieve the delivery of general Clarification.  Help to increase the market of mass Key account.  Maintain category share, new product Roll outs, Plano gram Implementation.  Handling 25 teammates which includes providing product knowledge, Motivating, guiding how to handle the Goods efficiently, giving need based training  Plans work based on business priorities and explains to others what is needed to get work done. Identify and plan the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.  Playing a key role in assessing current performance, process services and providing Recommendations regarding process improvements to maximize customer satisfaction. Troubleshooting the issues related to day to day operations of the store for smooth operations.



Trent Hypermarket Ltd

• Category Manager (Planogram setting)

  • Jul 2007 - Jun 2011

   Assisting the store managers in carrying out daily operations and supervising sales targets are accomplished on time by store managers.  Ensuring adherence to standard operating procedures of the organisation.  Spearheading overall operations of retail stores with accountability of achieving smooth functioning of the stores viz. Store Management, Receipt of Goods, ensuring Storage requirement and store operations.  Manage the inventory system of the outlets, place orders to restock the merchandise while managing the outflow and inflow of the inventory by recording the day-to-day transactions.  Pivotal in examining new products while keeping a track of suggestions from suggestion book and implementing some of them to keep ourselves more customers friendly.  Driving the efforts across completing the work in minimum cost, high quality, timely and controlled environment.  Handling general administration and accountable for monitoring the overall operations, motivating store managers for revenue generation & managing profit centre operations with \ profitability excellence.  Providing quality standards for operational areas & ensuring adherence to quality standards.  Planning the process effectively with overall responsibility for maintaining various process metrics and strict adherence to the compliance procedures at all times.  Dexterous in effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and ensuring adherence to service quality norms.  Handling FMCG, Grocery.  Having working knowledge of “SAP “in department store.



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Floor Operations Manager

  • Nov 2004 - Jun 2007

   Provided quality standards for operational areas & ensured adherence to quality standards  Managed customer centric operations & ensured customer satisfaction by providing standard delivery & quality services.  Handling team of 8 members.  Providing accurate and precise information of credit card accounts and new product rollouts.  Giving feedbacks on productivity /cross sell/ process errors and quality parameters.  Providing information regarding promotional offers and modes of payments (Auto debit, net Banking & Tele Transfers)  Setting and monitoring individual performance tracker.