Lead Application Support Engineer

• 2020 - Present

Lead Application Support Engineer

• Jan 2020 - Present

•Dynamic and creative DevOps with 5+ years of experience in Azure Cloud service (a SaaS offering product), as a cloud engineer, build & release team, and supporting customer env issues.•Experience in Azure configuration and maintaining the purpose of continuous integration (CI) and for end-to-end automation for all builds and deployments and creating Azure CI pipeline.•Worked on AWS EC2 (Amazon Elastic Compute Cloud) instance, security groups based on the project created and launched virtual machines, created snapshots, AMI, and EBS volumes.•Also use AWS EC2, S3, RDS, VPC, ELB, Health dashboard, and auto-scaling.•Work on IAM-AWS to create IAM users and created group policies in AWS.•I acquire strong experience in enterprise application integration including APIs, Web Services, and Micro Services.•Experienced in branching, merging, and maintaining the version using SCM tools like Git and GitHub on Windows and Linux platforms.•Manage user level access for repository and branches in Git & SVN.•Performed and deployed builds for various environments like DEV, QA, UAT, Pre-Production, and Productions environments.•Create & manage servers using VMware ESXi.•Monitor distributed and multi-platform servers using Nagios.•Managing ofiice365 and Dot5hosing email exchange servers.•Use project management tools like Jira for issue tracking and handling administration of the same. Show less

Application Support Engineer

• Aug 2017 - Dec 2019

•System administration for SaaS business. •Setup network system administration for remote and onsite users. •Group policy setup, resource provisioning, and troubleshooting. •Closely collaborated with project members to identify and quickly address problems. •Created implementation plans with cost-benefit and other analyses. •Configuring, maintaining, and monitoring windows computers. •Ensure high system availability. Work with vendors to cut equipment costs. •Work on AWS Services like EC2, S3, RDS, ELB, Auto-scaling, VPC, and IAM. •Taking Server AMIs, Volume snapshot management. •Create and configure an S3 bucket with restricted policies. •Automate the infrastructure/Application configuration. •Management of production, development, and test EC2 instances on AWS and Private Cloud environments. •Manage GIT and GitHub repositories. •Performed continuous Build and Deployments to multiple environments like Dev, QA, Performance, and UAT using Jenkins. •Monitor all environments using Nagios. •Create & manage servers using VMware ESXi. •Managing ofiice365 and Dot5hosing email exchange servers. Show less

System and Network Administrator

• Nov 2013 - Aug 2017

•Manage role to plan, schedule, and execute all stages of enterprise. •Software, hardware, and system implementations. •Well-versed in Installation and troubleshooting of various software. Data Maintenance and Recovery. •LAN /WAN design configuration and support. •Resolve Virus affected Data & ISP Security as well as Malicious Objects by using Third Party Applications. (Malware bytes, Adware, etc.). •Tested and evaluated software to improve performance and usability. •Handling Exchange mail server and Firewall server for security purposes. •Trained employees across multiple departments on network operations, login procedures, permissions & security. •Analyzed system-level performance, optimization, and monitoring. •Take ownership and initiative to fix their problems and move forward fast. •Setup the RLS (resource loading sheet) for each project and plan the capacity and demand management on monthly basis. Based on that, Plan the ramp up and ramp down. •Performed security patches and updates. •Regularly evaluate servers and maintain uptime. •Identified and decommissioned unused hardware resources to reduce operational costs. •Manage and maintain Firewall and security. Show less

System Support Engineer

• Apr 2012 - Nov 2013

• Developed and maintained a backup and recovery strategy for all databases. • Implemented database refresh using full export for table level and full database DE- fragmentation, resulting in improved performance and effective space management. • Analyze performance, support, and detected issues for the windows system. • Monitored and updated user groups and permissions. • LAN /WAN design configuration and support. • Resolve Virus affected Data & ISP Security as well as Malicious Objects by using Third Party. Applications Show less